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Job Description
What is the opportunity?
In this role, you will process and reconcile Dividend and Interest payments. This entails the accurate and timely processing of all clients’ Entitlements, the control and collections of Income proceeds from Depositories and Issuers, and reconciliation of suspense account activities.
In addition, you will deliver service commitments to the clients’ satisfaction by ensuring that all work functions are completed accurately and on a timely basis; and manage Operational risk, financial control, development of the team’s operational capabilities and to optimize operational efficiency.
What will you do?
- Ensures that all Income events are researched and processed on an accurately and timely basis.
- Ensures all payments received from depositories, wire or cheque has been processed by end of day.
- Closely reviews and investigates Income suspense accounts to ensure that each outstanding item is identified and cleared promptly.
- Works with the other members of the department to ensure that service issues relating to Income Collections are addressed.
- Complete reconciliations of record date positions that appear in the exception log – incorrect payments will be measured against reversals that are our own departments fault each month
- Responsible to build and maintain external relationships, were applicable.
- Ensure prompt escalation of any issues that may cause financial or reputational issues to RBC Investor Services or its clients.
- Liaison with external parties when required to facilitate timely and accurate payments
- Completion of the Income processing and client queries/enquiries within the prescribed time frames
- Checklists are completed daily with full and relevant details on issues, and submitted to the supervisor daily
What do you need to succeed?
Must-have
- Sense of urgency
- Ability to work under pressure, managing workloads and time efficiently to meet stringent deadlines in a stressful environment
- Good written/verbal communication skills
- Flexibility towards working hours in order to meet business needs
- A calm and logical approach with an eye for detail and a high level of processing accuracy
Nice-to-have
- Industry related courses (CSC)
- Working knowledge of custody systems
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Excellent exposure to communicate with various business partners and stakeholders in Investor & Treasury Services and within other platforms as appropriate
- Opportunity to obtain hands-on experience throughout your role
- Working with an exciting, close-knit, supportive & dynamic group
- Opportunity to collaborate with other business segments within the bank
- Excellent career development and progression opportunities
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
Job Skills
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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