24-020 Customer Experience Clerk

Customer Experience Clerk

Come grow with The City of Maple Ridge! Are you a team player with a “can do attitude”, excellent communication
and customer service skills? We have the perfect opportunity for you!

POSITION OVERVIEW

We are looking for Customer Experience Clerks to welcome visitors and families to our recreation facilities. This is a clerical, cashiering, and receptionist work relative to providing assistance and information to the public on all recreation program registrations, facility admissions, bookings, activities, events, schedules, rentals and fees, registration and access to a variety of programs and services. Customer Experience Clerks provide assistance and information to the public related to recreation programs and services along with assisting building security and monitoring security cameras for patron and facility safety.

EDUCATION AND EXPERIENCE

Completion of the Grade 12 including or supplemented by courses in standard commercial subjects; some clerical experience including cashiering; First Aid certification is preferable; or an equivalent combination of training and experience.

• Sound knowledge of computer terminal and cash register operations.
• Sound knowledge of programs, room bookings, activities and services offered by the Parks Recreation and Culture Department.
• Good knowledge of modern office practices and procedures.
• Ability to meet and deal effectively with the public in a positive manner in providing information and assistance related to the work.
• Ability to receive remittances, process payments, make change, issue receipts, and balance cash accurately.
• Ability to perform data entry with accuracy and to perform clerical tasks related to the work.
• Ability to follow oral and written instructions and to learn assigned recurrent clerical tasks of some complexity within a reasonable time.
• Ability to meet Municipal standards.

HOURS OF WORK:

Hours of work are governed by Schedule B (I,K) of the Collective Agreement based on a thirty-five (35) hour week under Article 13.01, which may work any seven (7) hours or part thereof between the hours of 5:45am and 11:30pm; Monday to Sunday, inclusive, without shift differential. This position may be required to work more than five (5) consecutive shifts in a week or more than thirty-five (35) hours in a week without overtime rates being paid.

ADDITIONAL INFORMATION

EQUITY STATEMENT:

We thank all applicants for their interest, however, only those under consideration will be contacted