Access Information Specialist

Are you known for your rigor, autonomy, and analytical skills? We are looking for a Claims Information Access Specialist to join the disability insurance claims operation department.

In summary, your responsibilities will include:

• Preparing access and litigation file requests
• Verifying received and obtained documents to meet legal information access requirements
• Maintaining a visibility table on complaint and litigation files (dashboard)
• Following up on litigation files with the legal department or others
• Preparing necessary documents to initiate legal requests
• Corresponding with government agencies (CRA, Revenue Quebec, Public Guardian, etc.)
• Providing support to respond to regulator requests
• Ad-hoc requests from the Deputy Director and advisor
• Supporting the claims advisor in managing client complaints
• Participating in various projects related to continuous improvement and related tasks
• Proposing solutions to improve processes and procedures related to litigation and complaints

This position offers flexible work hours as well as a hybrid work mode with a mix of telecommuting and office presence.

Profile required:

• College or university degree in legal or another relevant field
• Minimum of 3 years of relevant experience
• Excellent language skills in French and English, both spoken and written, due to frequent interactions with English and French-speaking clients and internal colleagues/partners across Canada
• Excellent knowledge of the Office Suite
• Experience in insurance (an asset)
• Very good verbal and written communication skills (French and English)
• Ability to analyze situations
• Autonomy and initiative
• High customer orientation
• Sense of responsibility
• Great adaptability to change