Account Executive

About Laivly

Laivly is defining the future of CX technology with SIDD, a digital intelligence that combines generative AI, machine learning, and automation to unlock new levels of customer care. Laivly seamlessly bridges existing contact center tools and systems with a powerful and intuitive artificial intelligence layer (no API required). As an agent assist tool or an autonomous digital worker, Laivly enables customer care programs to deliver speedier resolutions, smarter appeasements, and perfectly on-brand responses without losing sight of empathy and human connection.

Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer care experience for both the agent and the customer.

As an Account Executive, you will:

• Be a key player in our mission to revolutionize customer experience solutions!
• Develop and execute strategic sales plans: Drive revenue growth by identifying and pursuing new business opportunities within the contact center operations and customer experience segments
• Build and maintain relationships: Cultivate strong, long-lasting relationships with key stakeholders, including decision-makers and influencers, within target accounts
• Understand / RECOGNIZE customer needs: Collaborate with customers to deeply understand their challenges and requirements, positioning Laivly's solutions as the ideal fit to address those needs
• Achieve sales targets: Consistently meet and exceed sales quotas, demonstrating a proactive and results-driven approach to selling Laivly's suite of products

As an Account Executive, you bring:

• Proven SaaS sales experience: Demonstrated success in selling SaaS solutions to contact center operations and customer experience professionals
• Industry knowledge: A strong understanding of the contact center operations landscape and customer experience trends
• Strategic mindset: Ability to develop and execute effective sales strategies, adapting to the unique needs of each client
• Relationship-building skills: Exceptional interpersonal and communication skills to establish and nurture long-lasting customer relationships
• Results-oriented: A track record of consistently meeting or exceeding sales targets in a competitive market
• Technical acumen: Comfortable discussing and demonstrating software solutions to both technical and non-technical audiences

• Bachelor’s degree, or certificate, with a focus in a related discipline
• Minimum 3 years experience in a startup company
• Minimum 5 years in a similar sales role
• Experience with selling into the CCaaS industry
• Ability to travel (one week per month or as needed)

Life at Laivly

Joining Laivly means being part of a dynamic and innovative team dedicated to shaping the future of customer experience. We offer a collaborative work environment, competitive compensation, and opportunities for professional growth and development.

If you are a motivated and experienced Account Executive with a passion for driving success in the contact center operations and customer experience space, we want to hear from you!

Laivly gives you the opportunity to collaborate and grow your career with a diverse and passionate team. Balance and wellness are important, and we make it easy to achieve with a flexible environment that works with you. A career at Laivly is about working with a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world. We’ve got a shared mission - and a Laivly future. Join us today!

Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws.

Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Laivly is committed to accommodating persons with disabilities.

If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.