Activity Reservation Manager

Banff Adventures specializes in booking activities, tours and offering quality rentals in the Canadian Rockies. We pride ourselves on providing valuable guest experiences and excellent customer service. We love where we live and are excited to share it with guests.

We are looking for an enthusiastic, organized and motivated Manager to join our team. The Activity Reservation Manager plans and directs the day-to-day operations of the Banff Adventure Centre. This includes developing strategies to improve customer service, drive sales, increase profitability and create policies and programs that will increase revenue. They will maintain high standards and foster a positive environment for the team. The role must ensure customer needs are met, complaints are resolved and service is efficient and memorable.

We are wanting to find an individual to help us increase efficiencies in all aspects of our business as well as assist in increasing product lines and rental operations.

Our ideal manager would have an adventurous spirit, love the mountains as much as we do and would want opportunities for further advancement. We want someone who wants to be a part of our company long term.

Specific Duties include:

• Drive customer service excellence in every aspect of the Adventure Centre operation, including store appearance, rental fleet (bikes / winter rentals) and selling procedures
• Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory
• Develop business strategies to increase market share, expand store traffic and optimize profitability
• Recruit, train, develop, and manage the reservation team. Provide ongoing training to improve the knowledge base of the staff
• Provide staff with feedback, coaching and performance evaluations to assess training needs and build career paths
• Coordinate daily staffing and develop employee schedules
• Ensure the operation complies with outlined safety policies
• Make sure wages, work hours, and equal employment opportunities are upheld
• Perform administrative tasks to support the smooth operation of all operations, including compliance with policies and procedures, reporting etc.
• Assist Management team with developing strategic business plans
• Oversee the rental fleet operation including ordering of equipment, ensuring maintenance of equipment and training of staff in correct use. Rental fleet includes: Bikes (summer) / ice cleats, skates, snowshoes, cross country skis (winter)
• Work in collaboration with other department managers

Requirements: Applicants must have:

• Minimum of 2 years previous management experience
• Minimum of 1 year sales experience
• Experience in the travel / tourism industry
• Knowledge of the local & surrounding area
• Basic knowledge of Microsoft applications
• Valid work permit (in Canada) with at least one year remaining

Job Type: Full-time, Permanent

Salary: $52,000.00 - $55,000 per year

Staff Accommodation: Private one bedroom apartment available

Benefits:

• Wellness program / health benefits
• Bonus structure (performance based)
• Activity & Adventure Tour Perks – Get to experience a majority of the adventures that we sell
• Free use of rentals. Summer: Bikes, Canoes, Kayaks, SUPS. Winter: X Country Skis, Snowshoes, Skates, Ice Cleats
• Monthly staff socials

Job Type: Full-time

Salary: $52,000.00-$55,000.00 per year

Benefits:

• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift

Supplemental pay types:

• Bonus pay

Application question(s):

• If hired, would you be available to start on the 2nd April?
• Please provide a detailed cover letter alongside your resume to demonstrate what makes you the perfect candidate for this position. Please note, any applications without a full cover letter will be rejected.
• Why would you be a good fit for this manager position?
• Do you live in the Bow Valley?

Experience:

• Sales: 1 year (required)
• Management: 2 years (required)

Licence/Certification:

• work visa for Canada with a minimum of 1 year left? (required)

Work Location: In person

Application deadline: 2024-03-05
Expected start date: 2024-04-02