Administration Analyst, Level 2

Permanent, full time /Vancouver/hybrid/ Sector: Special Markets

This Administration Analyst, Level 2 will coordinate their workload with the team to monitor and analyze various types of applications, including underwritten applications and associated requests. In conjunction with their team, they are core to the successful execution of divisional and individual bill runs on a monthly basis. The Administration Analyst 2 is also expected to be familiar with Analyst 1 role and provide relief if needed.

The role requires Analyst 2 to be in the office 2-3 days a week and be available to come in 5 days a week if required.

The role requires a demonstrated application of product & process knowledge to carry out accurate and timely administration of policies for the line of business. Ability to work both independently and as a team required.
Their key responsibilities & performance requirements are:

Process & administer insurance application in adherence with established guidelines and service level agreements.

Analyze submitted applications and coordinate with underwriting team members for any medical & paramedical exam requirements and manage correspondence with applicants or third-party administrators as applicable.

Support customer service team members with administrative processes and requests. At a seasoned & experienced level, may be called upon to field inquiries and requests to assist the customer service team.

Communicate with plan administrators or plan members as required.

Bill Run (individual & divisional) execution & distribution. Review accuracy by applying analytical thinking in cross referencing the material with known processes, issues and upcoming changes.

Operational correspondence with third party vendors & service providers including the Medical Information Bureau, Dynacare and Health Care Professionals.

Operates at a high level of performance. Ability to multi-task and pivot priorities as needed and communicate effectively to achieve objectives.

Apply critical & analytical thinking during key periods throughout the monthly campaigns – bill runs and various events specific to industry (policy renewal, high profile client onboarding or termination, re-organization of structure and so on)
Can train immediate peers with appropriate level of experience and identify and propose improvement suggestions for the benefit of team and overall department.

The typical hiring range for this position is from $48,210 and $57,250 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.