Administrative Officer

About us

ACi Distributing Inc. is a Canadian company headquartered in Calgary, AB since 1999. ACi distributes water treatment systems which include water softeners and drinking water filtration systems. ACi serves a national customer base and has distribution centres with major hubs in Calgary, AB and Guelph, ON.

Our work environment includes:

Our work environment includes:

• Work from home
• On-the-job training
• Communication via phone, email, instant message, Slack, Microsoft Teams, etc.
• Member of a small Calgary based team

Overview:

We are looking for a contract employee to join our team. As an Administrative Officer, you will play a crucial role in ensuring the smooth operation of our business. You will be responsible for managing administrative tasks such as processing orders, oversee shipping logistics, answering phone calls, having product knowledge and relaying this knowledge to customers, great customer service skills, and providing support to our small team. The ideal candidate will have excellent organizational skills, strong attention to detail, and the ability to work effectively in a remote environment. This role is for a contractor who will work Monday to Friday 8:00am - 3:30pm or 8:30am - 4:00pm with a half hour lunch.

Responsibilities:

- Process orders (enter orders in Sage accounting, email paperwork to the warehouse, take payment, send invoices and receipts, etc.)

- Manage the Order desk inbox and respond to emails.

- Answer phone calls

- Prepare sales reports

- Perform account reconciliation

- Reconcile inventory and prepare sales orders

- Organize and analyze shipping practices

- Assist with social media presence

- Assist with warranty claims and tracking of claims

- Provide general administrative support as needed to Directors

Most of the work can be done remotely from your home office.

Requirements:

- Quiet office space segregated from the traditional home activities

- Phone access

- Internet

- Computer

Qualifications:

- Proven experience in an administrative role

- Strong customer service skills

- Knowledge of Sage Accounting is an asset

- Base comfort level with numbers such as setting margins, invoicing, cost, price, etc.

- Strong organizational skills with the ability to multitask and prioritize tasks effectively

- Proficient in Microsoft Office Suite (Word, Excel, OneDirve)

- Ability to problem solve and be solution oriented

- Excellent written and verbal communication skills

- Willingness to learn product knowledge and apply it to the role

If you are a motivated individual with exceptional organizational skills and a passion for administrative work, we encourage you to apply.

Job Types: Full-time, Fixed term contract

Salary: $20.00-$23.00 per hour

Expected hours: 35 per week

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Calgary, AB T2G 4M6