Aggregate Dispatcher

Dispatcher/Order Taker - Position Description

Position: Dispatcher Department: Central Dispatch
Region/Level: Central Ontario Date: January 2023

Aggregates Salary grade: Hourly
Location: Mississauga, Ontario Supervisor: Angela Heyworth
Supervisor’s Title: Dispatch Supervisor

Overview:
The Lafarge Dispatcher is an important role in the day-to-day operations of service to the customer. The primary objective is to uphold Lafarge’s service missions of being Live with customer interactions, acting with Urgency, and being Honest about commitments. Responsibilities are to answer customer inquiries in a professional and friendly manner; to ask questions and clearly understand the customer’s needs; to record and enter order information accurately into SAP; to book trucks, plan and assign loads in order to successfully fulfill customer orders; to alert Sales, Operations, and Front-End staff of any service problems that may arise during a day’s operations.

Responsibilities:

Safety:

• Ensures all aspects of the role are executed in a safe manner by adhering to all safety guidelines and policies.
• Demonstrate a commitment to communicating, improving, and adhering to Lafarge Safety

Policies, Lafarge Safety Principles, and the Lafarge Safe Trucker Program with employees and truckers.

• Engage in daily safety communication activities (ie: Huddles, Daily Safety Messages, etc…) with management, carriers, employees, and visitors.
• Ensures that work areas are kept organized, presentable, functional and free of hazards.

Customer Service:

• Engage customers in a professional and friendly manner via phone and/or in person.
• Strives to understand the customer’s needs and works to resolve a customer’s requests by documenting the request, alerting and escalating the issues to the appropriate sales, operations, after sales and/or front-end personnel, and follows-up with the customer in order to confirm that their issues are being addressed.
• Treats all customers, with the same level of attention and professionalism.
• Offer up to customers compromises during short delivery capacity situations.
• Provides honest and definitive delivery commitments in order to help the customer make optimal scheduling decisions about their construction projects.
• Works with Sales, Carriers, and Operations to explore options in order to fulfill customer orders.

Dispatch:

• Creates delivery plans for successful fulfillment of the customer’s order.
• Maintain a good working relationship with carriers and truck drivers through professional interaction, proactive communication, and fair allocation of work to drive for profitable trucker earnings.
• Follow the dispatch daily checklist to identify, record, and communicate changes to the delivery plan.
• Books trucks for delivery and communicate orders to the shipping site Front-End staff.
• Works with the Transportation Coordinator in tracking and reporting on Carrier Performance.

• Maintains and uses the Dispatch Systems for measuring customer delivery performance.

Qualification Profile:

Education and Work Experience:

• A minimum of Grade12 or with relevant work experience, or
• A minimum of 2 years of experience in order taking/dispatching positions.

Knowledge and Skills:

• Multi-task,
• Work effectively as a member of a team,
• Applies a positive & optimistic attitude,
• Work well under pressure,
• Detail-oriented, thorough, and accurate,
• Communicate effectively.

Job-Specific Competency Profile:

• Integrity and Trust
• Technical Learning
• Drive for Results
• Interpersonal Savvy
• Customer Focus
• Priority Setting
• Process Management
• Organizational Savvy
• Listening Skills
• Problem Solving

LafargeHolcim

As we are reinventing the way the world builds, we need world-class talent to join our Lafarge Canada team: people who are passionate, driven by curiosity and keen to grow, learn, develop and thrive in our high-performance culture. Whatever you do, you will make a difference here. Because we know that your passion and curiosity are the natural resources the world needs.

We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.

Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities
Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Lafarge Canada is committed to providing a safe environment for employees, customers, contractors and vendors.
As such, in keeping with the requirements of our industry associations, partners, and clients across Canada, Lafarge
Canada has implemented a COVID-19 vaccination policy intended to reduce the spread of COVID-19. As of October
1st, 2021, all new employees joining Lafarge Canada, subject to any requirement to accommodate pursuant to applicable human rights legislation, must be fully vaccinated against COVID-19.

Job Type: Full-time

Salary: $20.00-$23.00 per hour

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Overtime

Ability to commute/relocate:

• Mississauga, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• dispatching: 1 year (preferred)

Work Location: Hybrid remote in Mississauga, ON