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SalaryAmbulance Communication Officer - KCACC (8.4)
Department: Kingston Central Ambulance Communications Centre - Ambulance Dispatch
Hours of Work: Full-Time Position; Rotating Shifts
Pay Band: $31.33-$37.17 per hour
Union: OPSEU 462
Location: HDH Site, John Counter Blvd Site
Kingston Central Ambulance Communications Centre (CACC)
Kingston CACC serves many communities in our region which are spread across six different counties, have a population of over 600,000 people and covers an area of over 20,000 square kilometers.
If you want a rewarding career……
- helping people in crisis.
- working in a fast-paced, dynamic, team environment
- where accomplishments and a job well done are recognized
- where your mental health is a priority
- where you will be challenged
- where technology is ever changing and integral to what we do
- where dedication is essential and expected
- where compassion and understanding are vital
…. then become an Ambulance Communications Officer and be part of our dynamic and growing team of Professionals.
Job Description
The Ambulance Communications Officer provides services in a manner consistent with KHSC Mission, Vision and Values and that reflect the core values of Patient and Family Centred Care (dignity, respect, information sharing, participation, and collaboration). Central Ambulance Communications Centers (CACCs) are mission critical, technologically complex workplaces providing the initial access point to Ontario’s emergency health services systems for victims of illness or injury.
The job of an Ambulance Communications Officer requires critical thinking skills and the ability to work under pressure in stressful situations. They are responsible for;
- Taking 911, emergency, and non-emergency requests for ambulance services, locating patients, determining the severity of the medical emergency, and providing pre-arrival instructions before the Ambulance arrives.
- Dispatching the closest Ambulance in time to an emergency call, providing Paramedic crews with address information, call details and for monitoring Paramedic crews for the duration of each call.
MINIMUM REQUIREMENTS:
- Standard First Aid
- Heartsaver Level C CPR
- Successful completion of a post-secondary education program (i.e. university degree or minimum 2 year college diploma) preferred
- Bilingualism preferred
- Advanced oral and written English skills.
- Demonstrated typing speed at a minimum of 35 wpm (with 90% accuracy)
- Proven good attendance records.
- Able to maintain confidentiality.
- Must pass a general aptitude test.
- Demonstrated ability to follow written instructions.
- Effective conflict resolution skills
- Excellent decision making skills in a high stress environment
- Excellent organizational and interpersonal skills
- Proven ability to attend work regularly.
- Satisfactory criminal reference check and vulnerable sector search required.
The successful candidates must be able to attend and successfully complete (with a minimum of 80%) a 5-week Ministry of Health training course. A job offer is conditional upon a satisfactory criminal record check. Minimum requirements will be tested.
PHYSICAL REQUIREMENTS:
The applicant must meet the physical demands of this position.
We thank all applicants, but only those selected for an interview will be contacted. Kingston Health Sciences Centre is committed to inclusive and accessible employment practices.
If you require an accommodation to fully participate in the hiring process, please notify the Recruitment Team
