Animal Control Officer

Northumberland Humane Society is seeking a part time

Animal Control Officer

Part time contract – 19 hrs per week

The Animal Services Officer is responsible for responding to requests for animal services; enforcing municipal and provincial legislation within the County of Northumberland; providing detailed reports; and resolving matters primarily through education and negotiation and subsequent enforcement. The Animal Services Officer will be required to provide exceptional customer service in a fast-paced, high call-volume environment under diverse and sometimes challenging circumstances and always represent the Northumberland Humane Society in a professional manner, through demonstrating a positive attitude, fostering good community relations, and supporting the overall mission and values of the Humane Society

ESSENTIAL FUNCTIONS

• Interact with clients, community members, staff, and volunteers with diplomacy and professionalism
• Conduct local patrols and investigations, resolving by-law matters through negotiation, education and enforcement, to ensure compliance with municipal and provincial legislation pertaining to the municipalities within Northumbe3rland County, and in accordance with the Provincial Offences Act
• Advise the public on animal services by-laws
• Respond to requests for service from the public and intake stray, injured, orphaned, or deceased animals
• Conduct proactive enforcement, including patrols of city parks, trails, and general public spaces
• Safely and humanely handle fractious and/or injured animals, including cats, dogs, small animals, and wildlife
• Work effectively and cordially with stakeholders and partners, including provincial inspectors, licensed wildlife rehabilitators, municipal by-law officers, emergency responders, and local community service agencies
• Attend court appearances and give evidence on behalf of the municipality regarding animal services matters
• Promote, enforce, and sell each municipality’s dog licences
• Interact with all animals safely, respectfully, compassionately, and in a manner that minimizes stress using modern, commonly accepted practices
• Record, monitor, and regularly update lost and found animal reports
• Maintain detailed daily records of activities, adhering to NHS policies and procedures
• Assist with compilation of monthly statistics of animal services activities for the department
• Work with other staff and volunteers to achieve a clean and organized facility, with strict adherence to infection control protocols
• Provide accurate, knowledgeable, and friendly service to the public
• Follow NHS policies and protocols for handling dangerous and/or infectious animals
• Participate in outreach activities within the community to provide education and public relations
• Maintain a high level of communication with all other staff and volunteers
• Treat other staff, volunteers, and members of the public with courtesy and respect
• Immediately report all incidents of injury, property damage, absence of or failure of a protective device and/or equipment
• Complete other duties as assigned

QUALIFICATIONS

The incumbent must have proficient knowledge in the following areas:

• Post-secondary education in a related discipline (e.g. Animal Sciences, Animal Care, Law & Security)
• Related experience in animal care and/or law enforcement is an asset.
• Valid Ontario Driver’s License (full Class G) with clean Driver’s Abstract; Clear Police Clearance Certificate
• Knowledge of Northumberland County would be an asset
• Knowledge of relevant court procedures, regulations, and legislation pertaining to animals (Municipal bylaws, Dog Owners Liability Act, etc.)
• Protective rabies titre an asset (or willingness to receive pre-exposure rabies vaccinations to obtain protective titre)
• Excellent oral and written communication skills utilized across all mediums, including phone, email, and face-to-face interactions
• Strong time management skills; ability to meet deadlines, re-prioritize competing demands, work with frequent interruptions
• Excellent organizational skills; Demonstrated critical thinking, discretion, tact, and diplomacy
• Knowledge of domestic animal breeds and wildlife (native and non-native species), including demonstrated understanding of proper care, handling, and husbandry
• Demonstrated knowledge of disease transmission, bio-security, and proper sanitation protocols;
• Ability to maintain professional composure and multitask in a high-paced, reactive environment Strong computer literacy (Microsoft Office – Outlook, Word, Excel, PowerPoint) and able to effectively utilize shelter management software. Knowledge of Pet Point is an asset
• Demonstrated excellence in customer service and public relations skills, with the ability to handle difficult clients and high-stress situations
• Comfortable handling and being around domestic animals of all types of wildlife
• Ability to lift and carry a minimum of fifty (50) pounds
• Must be reliable; ability to work all shifts, including weekends, holidays, on-call, and overtime as required
• General knowledge of animal welfare and humane society activities
• A positive attitude and passion for advocating for animal welfare in our community

Please apply by December 31, 2023 to:

Henny Venus

Executive Director

2363 Theatre Road S

Cobourg, ON K9A 4W5

Email executivedirector@northumberlandhs.com

We thank each individual for your interest.

Only those candidates selected for an interview will be contacted.

Job Type: Part-time

Salary: From $19.00 per hour

Expected hours: 16 – 19 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• 10 hour shift
• 8 hour shift
• Evening shift
• Every Weekend
• Monday to Friday
• Night shift
• On call
• Weekends as needed
• Weekends only

Education:

• Secondary School (required)

Licence/Certification:

• Driving Licence (required)

Ability to Commute:

• Cobourg, ON K9A 4W5 (required)

Ability to Relocate:

• Cobourg, ON K9A 4W5: Relocate before starting work (required)

Work Location: In person