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Form of workJob Summary
Job Description
What Is The Opportunity?
The Application Performance Management Engineer leads in the technical design and development of cross-functional, multi-platform application systems. Applies extensive, in-depth knowledge, skills, and practices to perform complex assignments.
What Will You Do?
Analyzing features such as feasibility, associated costs, time, and the compatibility of new programs with existing programs, and hardware. Ensuring that expected Application Performance levels are achieved.
Consulting on business assessment and requirements analysis processes, for the development of hardware and operating systems.
Performing complex application programming activities, including coding, testing, debugging, documenting, maintaining, and modifying complex applications programs.
Coordinating coding, testing, implementation and documentation of application solutions.
Work with internal partners to solve observability requirements
Implement custom metrics, SLOs, extensions, dashboards, integrations.
Maintenance of tooling infrastructure (support, test, and deploy patches and updates)
Engineer new solutions with teams to implement platform or technology integrations
Develop and maintain automated provisioning of Dynatrace features via CI/CD pipeline and other automation platforms.
Work with teams to troubleshoot issues related to performance or product compatibility
Provide input on longer term strategic tooling decisions such as new tools, opportunities to rationalize existing toolsets, and close operational gaps
Document Use Cases and Operational information
On-Call rotation split with existing team members for Application Support
What Do You Need To Succeed?
Must Have
High level of knowledge with Dynatrace – Professional Certification preferred
Experience with Dynatrace Agent deployment techniques on various platforms including: Windows, Linux, AIX, z/OS, PCF, OpenShift, Azure, AWS, GCS.
Experience with installation and configuration of Dynatrace ActiveGates.
Experience with configuration of Dynatrace tagging rules, extensions, RUM, custom metrics, SLOs, alert profiles, dashboards, synthetics.
Experience with use of Dynatrace APIs.
Experience with Terraform, specifically with Dynatrace configurations
Experience with Dynatrace license management using DPS models
Experience with CI/CD pipeline concepts and typical tooling
Experience troubleshooting application issues, providing walk through of features.
Application Management Experience (Operations, Patching, Upgrades, Vendor Relationship Management).
Good understanding of Operating Systems such as Windows, Linux, AIX (z/OS a bonus).
Good understanding of Cloud platforms such as PCF, OpenShift, AWS, Azure.
Good understanding of development technologies and concepts. (i.e. Java, .Net) Development experience a big plus.
Good understanding of application server technologies such as WebSphere, Tomcat, Nginx, etc.
Good understanding of other monitoring tools and capabilities (i.e. Zabbix, Prometheus, GEM, Logic Monitor, SCOM, etc.).
Good understanding of ITSM and SRE principles.
Great communication skills, experience with running meetings and presenting complex ideas, experience working with a dynamic team.
Experience with OS Native Scripting (Shell Scripting, Bash, PowerShell).
Nice to Have
Programming experience.
Familiarity with PagerDuty, Moogsoft, and ServiceNow.
Familiarity with Elastic and or Splunk.
Familiarity with networking technologies and concepts.
Experience with APM platforms other than Dynatrace (i.e. DataDog, App Dynamics, New Relic, etc.).
Experience as a Team Leader or Project Manager.
Creating Application Architecture documentation (Diagrams, Support Docs)
RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Job Skills
Agile Methodology, Agile Methodology, Analytical Thinking, API Development, Application Performance Management (APM), AWS Cloud Computing, Dynatrace APM, GitHub, Group Problem Solving, IT Automation, ITSM, IT Systems Integration, JavaScript, Microsoft Azure, Microsoft PowerShell, Monitoring Tools, Organizational Leadership, Product Services, Python (Programming Language), Scripting, Software Development Life Cycle (SDLC), SRE Observability, Synthetic Monitoring, System Applications, System Integration Testing (SIT) {+ 2 more}Additional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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