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Job Description
What is the opportunity?
Coordinate production support activities for all major systems and related subsystems to ensure the integrity of computer generated data. Applies complete knowledge, skills, and practices to perform assignments.
- Investigates, resolves, and reports on medium- to highly-complex technical issues requiring business application understanding.
- Works closely with business clients to understand priorities and impact, and provides timely and accurate reports to management and end-users on status of critical systems processes and reports.
- Proactively identifies and acts on emerging issues (and works with Development teams) to resolve them in the short and long term. Many of these issues require rapid response and the ability to synthesize multiple technical factors quickly in order to arrive at a workaround or solution within hours.
- Is able to learn about multiple applications and technologies and how they interact in order to provide cross-function support. An understanding of how legacy and emerging technologies integrate is required.
- Makes recommendations on process improvements and enhances system and support documentation for lower levels of support (Level 1 and Level 2). Coach members of L1 and L2 teams.
- Actively participates in Agile development projects to represent the interests of maintaining Production application stability and adhering to Production readiness standards. Your participation would ensure that projects follow RBC standards for security and audit, supporting System Integration testing, and supporting code promotions and development effort.
- Works on IT Risk deliverables: eliminate technology vulnerabilities,participate in DR exercises, help in DR planning and design; interact with various auditors and make sure that applications in our portfolio function according to published RBC IT Risk Standards
- Performs some of the above responsibilities after hours and on weekends on a rotational on-call basis.
Nice to have:
- Relational databases: working knowledge of relational database concepts and how to interact with databases using SQL.
- Operating systems: experience with multiple operating systems and the integration of processing across different platforms will make you more effective in this role. UNIX experience preferred.
- Knowledge of a programming language
- Job scheduling software: knowledge of how to create and modify job schedules using job scheduling software, as most of the applications we support are run using advanced job scheduling software.
- Able to express technical issues in business terms, and vice-versa.
- Automation and monitoring experience or knowledge:
- Emerging technologies: experience with Apache Hadoop and its ecosystem, emerging non-relational databases, cloud technologies and containerized applications would be an asset.
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work
#LI-Hybrid
#LI-POST
#TechPJ
Job Skills
Computer Operations, Computer Programming, Customer Service, Databasing, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, Standard Operating Procedure (SOP), System and Console Operations, System Applications, Systems Software, Troubleshooting, UnixAdditional Job Details
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