Application Trainer

Role Responsibilities

Do you have an educational background and a passion for teaching adult learners? Does the idea of delivering and developing training for the Government of Alberta (GoA) to empower and educate others excite you? Then the Application Trainer role may be for you!
The Ministry of Technology & Innovation is currently seeking your talent to fill a vacancy on the Training Services Team in the Infrastructure and Service Management branch. Working with a team of motivated individuals, the Application Trainer is pivotal to the success of delivering, creating, and improving application-based training in the GoA.
Reporting to the Training Coordinator, the Application Trainer develops, updates, and delivers training programs to the GoA. This position is key to providing training across the organization on a variety of custom, off-the-shelf, and productivity software applications (e.g. Microsoft 365 suite). The trainer should have a strong background in training. Expertise in training a wide range of software applications is preferred. The Application Trainer will work with a broad range of learners across the organization with diverse learning and accessibility needs. This position requires an agile and self-motivated trainer with a love for lifelong learning who can learn new applications and implement varied training approaches.
This position serves the entirety of the GoA to ensure organizational productivity, effectiveness, confidence, and adoption of software applications. It will require an ongoing understanding of the organization’s training needs, including providing guidance and developing custom training as required.
Key responsibilities include:

• Scheduling and delivering interactive, live training sessions (online, virtual).
• Researching, developing, and maintaining training materials and resources; including using multiple modes of delivering training through guides, videos, one-pagers, etc.
• Assessing training needs and recommending training plans for Technology and Innovation-owned applications.
• Supporting technology projects with custom training recommendations and advice.
• Innovating and adapting training offerings and materials.
• Providing excellent service and responsiveness to clients.
• Manage changing and competing priorities.
• Advocating for staff development and training by participating in Technology and Innovation and Government-wide initiatives.

To be successful in this position, the incumbent will:

• Be energetic and passionate about training.
• Demonstrate a high level of motivation, creativity, and initiative.
• Excellent presentation and communication skills, to present effectively and draft compelling training material.
• Maintain good judgment and be able to make quick decisions.
• Be able to adapt to changes with software quickly and effectively.
• Awareness and understanding of how to use a variety of tools and technologies for teaching in a virtual environment and troubleshoot independently.
Have efficient time management and the ability to prioritize work.

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APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

• Agility – to adapt your approach when the environment changes rapidly
• Drive for Results – to develop and propose a variety of approaches in order to overcome barriers
• Build Collaborative Environments – to work with diverse ministry programs and IT projects, to develop and/or deliver training to maximize effectiveness in the organization
• Develop Networks – to seek out feedback and broad perspectives to ensure training is effective, and to ensure expert contacts are engaged to provide input
• Creative Problem Solving - pro-actively identify and implement efficiencies and effective methods for delivering and managing training material
  

Qualifications

Requirements:

• University degree in Education, or a related discipline.
• Two years of related experience in areas such as teachers aid, experience with curriculum development and lesson planning, training in virtual/classroom or large group settings.
• A cover letter is required.

Equivalencies: Equivalencies are considered:

• Related post-secondary diploma and four years of experience as stated above. Or
• Learning professional certifications, such as CTDP, CompTIA CTT+ and five years of experience as stated above. Or
A high school diploma and six years of related experience as stated above.

Assets:

• Learning professional certifications, such as CTDP, CompTIA CTT+
• Solid understanding of adult learning principles.
• Understanding of IT systems, with sufficient detail to teach technical staff. Tools may include Excel, Power Pivot, Power BI, ServiceNow, among others. Concepts include Agile development, IT service management, and other similar functions related to service management.
• Experience in using a variety of tools and technologies for teaching in a virtual environment and troubleshoot independently.
• Excellent presentation and communication skills.
• Expertise in drafting and presenting compelling training material.
• Experience with video training software such as Camtasia and/or Adobe Captivate.
• Ability to work with a project team or business area to understand unfamiliar processes and procedures and adapt them into training.

Minimum recruitment standards outline the minimum education and experience required for appointment to a job classification.
Refer to

Notes

Term of Employment: Permanent full-time position
Hours of Work: 36.25 hours per week
Location: Edmonton (Remote across Alberta)

This position is eligible for remote work. You must reside in Alberta, to work remotely.

Final candidates will be required to undergo security screening.

This competition may be used to fill future vacancies, across the Government of Alberta, at the same or lower classification level.

Applicants are advised to provide a cover letter summarizing information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education, experience, and relevant examples of
required competencies.

Additional Information:
In your resume, please include dates (including months and years) associated with all education and work experience. As well, please indicate whether your work experience is casual, part-time, or full-time. For example, January 15, 2006 - June 25, 2009: Assistant (PT three 8 hrs. shifts/week).

Any costs associated with obtaining the required documents/checks as noted or interview travel expenses, will be the responsibility of the candidate. Out-of-province applicants can obtain the required documents/checks from the province they currently reside in.
Links and information on what the GoA has to offer to prospective employees.
Working for the Alberta Public Service –
Pension plans:
Public Service Pension Plan (PSPP) –
Management Employees Pension Plan (MEPP) –
Alberta Public Service Benefit Information –
Leadership and mentorship programs
Professional learning and development -
Positive workplace culture and work-life balance
Opportunity to participate in flexible work arrangements such as working from home up to two days per week and modified work schedule agreement.
Research Alberta Public Service Careers tool –