Appointment Clerk

Work setting

• Public sector

Responsibilities

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide services
• Schedule and confirm appointments
• Maintain work records and logs
• Perform clerical duties, such as filing and sorting and distributing mail
• Address customers' complaints or concerns
• Access and process information
• Maintain records and statistics
• Issue receipts and other forms
• Explain the type and cost of services offered
• Arrange for billing for services
• Answer inquiries and provide information to customers
• Perform general office duties
• Perform data entry

Additional information

Security and safety

• Driver's validity licence check
• Driving record check (abstract)

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Tight deadlines
• Repetitive tasks
• Attention to detail

Personal suitability

• Efficient interpersonal skills
• Excellent oral communication
• Organized
• Reliability
• Team player
• Client focus
• Punctuality

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus

Long term benefits

• Group insurance benefits
• Life insurance
• Pension plan