Aquatic Supervisor

Merritt is a small, caring, resilient city located in the stunning Nicola Valley of BC. We are surrounded by a spectacular sprawling rugged landscape at the hub of the Coquihalla highway mountain pass. Living in Merritt, you'll find short commutes, big city amenities and an abundance of outdoor and indoor recreation and leisure amenities for all ages and preferences.

Working at the City of Merritt, you'll join a team of caring coworkers and innovative roll-up-your-sleeves who are passionate about public service and determined to make a difference. Whether we're delivering essential services, running community recreation programs, or more, our team takes pride in helping Merritt to be an attractive, sustainable, healthy and safe small city. We work together to build a respectful and inclusive workplace that reflects our values and the community we serve

The City of Merritt has an exciting opportunity for a full-time Aquatic Supervisor with the Community Services Team. With the direction and guidance of the Manager of Community Services, the Aquatic Supervisor leads the Nicola Valley Aquatic Center (NVAC) team and oversees the day-to-day operations of the NVAC in order to provide a safe, fun and welcoming atmosphere for all customers in the community, employees and others.

As the Aquatic Supervisor, you will work in partnership with other City staff, customers, and other stakeholders to advertise and coordinate events in addition to overseeing the delivery of aquatic programs and services including aquatic lessons and special events (holiday events).

Leading the NVAC team with your stellar interpersonal skills, you will provide front-line supervision, guidance and coaching to train and further develop the aquatic center staff. Reporting to and in collaboration with the Manager of Community Services, you will provide feedback and input, assist with staffing and coordinate scheduling of NVAC staff for approval. As the key point of contact for the NVAC, you oversee the implementation of City policies and procedures and ensure that staff are informed and complying with policies and other regulations. You will maintain filing and keep records, analyze performance metrics, order supplies along with other administrative tasks, and perform custodial duties to ensure the facility is maintained in good repair and submit work orders for repairs when required.

You understand how to run a large, demanding facility and are committed to the safety of yourself and your team. You have a strong attention to detail and are highly organized with an eye for continuous improvement. With your experience, you can support operations by mentoring, training or to provide coverage as necessary. You are service-oriented and provide timely and effective resolution of customer complaints, using solid judgement, decision making and effective communication skills.

• Extensive experience and certifications in lifesaving, instructing aquatics and First Aid, supplemented by administrative experience in an office setting with an understanding of business processes, staffing supplemented by supervisory experience in a unionized environment.
• Ability to lead and support an organizational culture that promotes a safety culture and customer service excellence.
• Interpersonal communication and leadership skills including listening, and ability to provide meaningful feedback, coaching and training/ developmental opportunities for staff.
• Cultural awareness and sensitivity.
• Effective decision-making and problem-solving skills.
• Ability to integrate knowledge of regulations, concepts, practices and procedures in daily practices.
• Ability to monitor operations, compliance and progress towards goal, coordinate resources and materials.
• Ability to execute tasks efficiently, resolve issues with good judgement and provide reports.
• Ability to operate related equipment as well as being efficient on computers and software programs.
• Physically ability to carry out the duties of the position.

This position is within the union bargaining unit, and the rate of pay is $31.46 (2024 Cupe rates).

If your previous experience has prepared you for success in this role and you are committed to working in a manner that supports a respectful, healthy and safe environment, we invite you to apply.

This position will be posted until February 12,2024. The City of Merritt is an equal opportunity employer. We encourage applicants from diverse backgrounds and are committed to building a respectful and inclusive workplace that reflects the community we serve.

We thank all applicants for their interest; however, only applicants selected for an interview will be contacted.