Asset Protection Investigator

Are looking to be more than a number? Do you have a passion for providing above industry services? Tired of not having the support you need from upper Management?

Wolfpack Protective Services Inc. currently requires an Asset Protection Investigator in the Greater Sudbury area. We are looking for someone who has the experience, knowledge and drive to advance within our operation.

Why work for us?

Wolfpack Protective Services Inc. has gained recognition for providing our team with the highest level of support, respect and appreciation. We value the work our front line team perform on a daily basis. We understand it more than most because our Management team still work in the field, side by side with our front line workers. They understand the demand and frustration our guards face. They coach and mentor their team 100% along the way. Supporting our front line team is the difference you will feel from day one of being hired. With Wolfpack Protective Services Inc. you are not a number, you are a person that we see, understand and get to know. When you join the company, you become a member of our pack!

We have a strong focus on customer service with safety and security. We will provide training in relation to a multitude of skills required to adhere to our higher standard of care. We are looking for those who take pride in providing an elite level duty of care while working with Management to ensure our higher standard of care continues.

We offer above industry wages with benefits and a large selection of training courses to choose from. We do not just say we are different, you see we are different!

Requirements:

• Ontario Security Guard License.
• Valid First Aid, CPR and AED certificate.
• Ability to work various shifts, including weekends.
• Have previous experience working in a tactical guard environment.
• Ability to recognize high risk persons (training provided).
• Understanding of the Criminal Code of Canada.
• Understanding of the Trespass to Property Act
• Have the ability to use your words to de-escalate situations, and recognize when safety is at risk requiring disengagement and Police involvement.
• Strong focus on customer service, both with the client and their staff, along with their customers.
• Available for weekends.
• Experience working in Retail Crime.

Duties and Responsibilities:

• Patrol the interior of the site to ensure you are visual at all times.
• Observe and analyze patrons entering/shopping with the client site to focus your time and attention on those who pose a higher risk to the safety and security of the site. (Training provided/required)
• Offer outstanding customer service while on site, ensuring customers and staff feel safe and welcomed while on site.
• Work with and communicate regularly with site Management/supervisors to ensure the highest level of protection at all times.
• Interact with a diverse group of patrons, some of which may have Cognitive Impairments causing unusual interactions/behaviors.
• Follow site protocol when dealing with aggressive patrons, utilizing your training to ensure a safe and satisfactory resolution whenever possible.
• Regular note taking and report writing.

If you are interested in joining Ontario's fastest growing privately owned Security and Investigation firm and believe you have what it takes to continue the higher standard of care (service provided), please submit your resume with a copy of your Ontario Security Guard License.

We look forward to speaking with you, thank you for your interest in Wolfpack Protective Services Inc.

Job Types: Full-time, Part-time, Permanent

Salary: $18.00-$20.00 per hour

Expected hours: 20 – 44 per week

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• On call
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• Security Guard: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Ontario Security Guard License (required)

Work Location: In person