Assistant Front Desk Manager

We are looking for an Assistant Front Desk Manager to join our team!

If you are a person who enjoys leading a team, a dynamic work environment, socializing with people, and values organization, this is the perfect job for you!

Job Description

The Assistant Front Desk Manager will support the Front Desk Manager in overseeing the daily operations of the Front Desk area. The ideal candidate will have exceptional customer service skills, strong leadership abilities, and a keen eye for detail. This role requires effective communication skills and the ability to multitask in a fast-paced environment. The Assistant Front Desk Manager will play a key role in ensuring guest satisfaction and maintaining the smooth operation of the Front Desk department. We commit to giving you the training, tools, support, and feedback required to be successful; achieving excellence is up to you.

Key Focuses

• Is visible in operations throughout the day, supporting quality first impressions at the Front Desk, lobby, and guest entrance.
• Assists the Front Desk Manager in managing day-to-day operations of the Front Desk area, including guest check-in and check-out processes, reservations, and inquiries.
• Provides exceptional customer service to guests, addressing any concerns or issues in a professional and timely manner.
• Supervises Front Desk staff and provides guidance and support as needed.
• Mentors and trains new Front Desk employees on company policies, procedures, and customer service standards.
• Ensures Front Desk staff adhere to all company policies and procedures, including safety and security protocols.
• Monitors and maintains the cleanliness and organization of the Front Desk area.
• Handles escalated guest complaints or issues, resolving them to the satisfaction of the guest and the company.
• Assists in managing room inventory and reservations, maximizing occupancy and revenue.
• Collaborates with other departments, such as housekeeping and maintenance, to ensure seamless guest experiences.
• Assists in conducting performance evaluations for Front Desk staff and provides feedback for improvement.
• Maintains accurate records and reports related to Front Desk operations, such as occupancy rates and guest feedback.

Experience/Passions/Education

• Previous experience in a Front Desk or guest service role, with at least 1 year of experience in a leadership role
• Strong leadership abilities with a proven track record of leading and motivating a team
• Proficiency in hotel management software and other computer applications
• Bachelor's degree in Hospitality Management or related field preferred but not required

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. Additionally, this position will be on call should the Front Desk Manager be absent. This position will require long periods of standing and may require lifting up to 30 lbs. and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the Front Desk.