Assistant General Manager

MasterBUILT® Hotels develops, builds, manages and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum Standard winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

This hotel is located on Keeshkeemaquah, Manitoba, and is owned by the Long Plain First Nations. MasterBUILT Hotels and Long Plain’s strong partnership aims to bring new opportunities to the land and people surrounding it. It represents an exciting opportunity to work and develop a strong relationship with the community.

Microtel Inn & Suites by Wyndham is an all new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 16 of the past 17 years – an unprecedented achievement in any industry – and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

NEW OPPORTUNITY:
ASSISTANT GENERAL MANAGER

Microtel Inn & Suites Keeshkeemaquah, MB

The Assistant General Manager will anticipate the needs and exceed the expectations of guests as well as their employees by achieving profitability and customer service goals all while providing their employees an exceptional place to work. Supporting the General Manager in overseeing hotel operations, they will succeed by demonstrating they have the know-how to deliver on the vision, the mission and uphold the culture of a phenomenal hotel chain.

RESPONSIBILITIES:

• Assist the General Manager in his day to day operations.
• Assigns duties to HOD's and observers’ performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and HOD’s
• Monitor the Guest feedback on Trip advisor, OTA's etc. and Medallia surveys.
• Receives and resolved or assists the General manager in resolving guest complaints and service recovery process.
• Selects or assists in the selection of hotel staff and completes all new hire.
• Review employee performance and conduct personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing etc.
• Assisting General Manager during morning meetings or conducts the morning HOD meetings in the absence of General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Ensures the objectives and goals to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of needs.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 in case to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Respond to audits to ensure continual improvement is achieved.
• All Other duties as assigned by the General Manager or Management.

QUALIFICATIONS:

Experience Required

• Minimum of 5 years’ working experience in the hotel industry, demonstrating progression with each career move
• 2 years’ experience in a leadership capacity preferably in room’s division.
• Previous experience with budgeting and forecasting

Mission Critical Competencies

• Ability to demonstrate being both a leader and team player
• Superior written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to set and monitor goals and provide status updates as required
• Ability to set priorities for self and others in the hotel
• Project planning capabilities coupled with time management and organization techniques
• A fun, positive attitude with a sense of humour

Desired Education

• A High School Diploma or GED required
• A Diploma in Hospitality Management considered an asset

WORKING CONDITIONS:

• May be required to work early morning, late evening and weekend shifts
• This position requires the ability to be flexible with hours of work to respond to urgent matters
• May be required to travel, a valid driver’s license is a must
• Fun work environment, committed to realizing all of our Core Pillars

MASTERBUILT OFFERS:

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast paced environment with opportunities for advancement

TO APPLY:

Please apply online at https://masterbuiltsuperior.bamboohr.com/careers/633. We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted. No phone calls please.