Assistant Housekeeper: Experience and Every Weekend Availability Required.

Internal Opportunity: Assistant Housekeeper, Novotel Ottawa Date Posted: May 24 2023 Deadline to Apply: May 30 2023

Purpose: Ensures that all guest rooms, service areas and public areas are maintained to hotel and SHPH standards. Achieves maximum efficiency and guest satisfaction. Coordinates the day-to-day operations of housekeeping under the supervision of the Housekeeping Manager. Is responsible for quality, operation, productivity & staffing.

Duties & Responsibilities:

· Ensures the maintenance of a high standard of cleanliness hygiene, guest comfort and courtesy

· In charge of the housekeeping areas, in the absence of the department manager

· Supervises room attendants, laundry attendants and house persons to ensure that assignments are carried in the proper manner and in accordance with hotel and chain standards

· Supplies House Persons with guest and cleaning supplies

· Maintains security procedures and standards with respect to keys, fire drills, lost property, hotel property, etc.

· Assists in the training of staff

· Supervises the general cleaning of guest rooms and public areas

· Cleans guest rooms and assists in the linen room or laundry as required

· Ensures room status is recorded and updated regularly, manually and in the computer system

· Assists in the demonstration of new methods and equipment

· Handles lost and found articles according to hotel policy

· Closes the department for the evening

· Does a complete floor check (3 times per shift) ensuring all corridors are clean, service doors are locked, etc...

· Maintains constant communication with front office staff regarding room status

· Ensures all out-of-order rooms and check-out rooms are verified

· Keeps accurate records in log books

· Handles all guest requests politely and quickly

· Regularly checks the house count, making schedule changes and advises staff, when there are rises and falls in occupancy

· Is fully prepared for fire alarms, bomb threat procedures and other safety requirements including the providing of emergency medical assistance. Ensures that Housekeeping staff is adequately trained in these procedures.

· In the absence of the Housekeeping Manager performs certain of his/her duties such as scheduling,

payroll and purchasing)

· Responsible for the taking of annual linen inventory and monthly supply inventories (amenities & paper supplies)

· Performs other duties as assigned by the Housekeeping Manager.

Requirements:

· Two year experience as a Housekeeping Supervisor/lead housekeeper

· Minimum grade 10 education, preferably grade 12

· Fluent in English, preferably bilingual (French)

Job Type: Full-time

Salary: $27.50-$28.80 per hour

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ottawa, ON K1N 9M7: reliably commute or plan to relocate before starting work (required)

Experience:

• Cleaning: 1 year (preferred)

Language:

• English (preferred)

Work Location: In person