Assistant Manager, Client Administration

Requisition ID: 192516
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As an Assistant Manager, Client Administration you will be responsible for leading a team of professionals within their own respective disciplines. You will manage escalated client issues, quality control, employee attendance, and support and motivate the team.

Is this role right for you? In this role you will:

• Develop and evaluate policies & procedures
• Conduct/attend monthly team meetings
• Conduct & facilitates training sessions for the team
• Develop, create & execute job performance evaluations
• Document and address employee performance issues
• Provide solutions to escalated team issues
• Develop new procedures to improve the accuracy and efficiency of the department
• Assist team members in managing problem resolutions
• Provide guidance in addressing issues in the most efficient manner
• Develop methods to improve communication through departmental meetings
• Work closely with other managers to meet or exceed service levels
• Consult with other managers to establish workflow changes to meet department needs
• Resolve issues with Trust Accounting on reconciliation of client accounts
• Interact with and contribute to the success of other departments
• Strengthen knowledge of industry databases (iFast, AWD, OOD)
• Manage high volumes of work and escalate issues regarding service levels
• Report regularly on the status of productivity, volume, and accuracy
• Actively champion department and corporate goals
• Perform other duties and special projects as assigned

The Must Haves:

• University Degree preferred
• Completion of IFIC certification and Canadian Securities Course (CSC) is an asset
• A minimum 3 years' experience in the mutual fund industry
• Knowledge of industry databases such as iFast, AWD & Salesforce
• Advanced knowledge of MS Office (Excel, Access & Word)
• Experience in leading a team and developing talent
• Bilingual (English & French) is an asset
• Experience working within a team environment

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• Excellent organization and planning skills
• A proven ability to lead and motivate people
• An ability to accept challenges and adapt to change
• Ability to perform duties with minimal direction
• Effective interpersonal and communication skills
• Demonstrated problem-solving and decision-making skills
• A focus on attention to detail with the ability to delegate and meet strict deadlines
• Effective time management skills

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.