Assistant Manager (Full Time)

Zacks is a Canadian business that caters to the contemporary, fashion conscience, well-dressed woman. We’re a high-performance culture that seeks exceptionally talented people. The associates at Cazza are spirited, fun, energetic, and caring individuals who thrive on challenge and take pride in delighting their customers. If this sounds like you, we invite you to share in our future. We offer a competitive salary and a generous Associate Discount Program. Hours can be from 30-40 per week.

POSITION SUMMARY:

The Assistant Manager partners with the Store Manager to lead the team in creating an amazing environment for customers and associates alike. The assistant is a role model for creating exceptional customer experiences and building enduring relationships both internally and externally

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REQUIREMENTS:

• Is customer-centric and understands the importance exceptional service contributes to growing store sales.
• Driven to create, build and cultivate relationships with customers.
• Ambitious and enthusiastic about creating an environment for both the store and team to succeed.
• Reinforces consistent selling and service standards through coaching, training and accountability.
• Passionate about selling and seeks organized, thoughtful ways to drive new traffic into the store.
• Demonstrates excellent communication skills, a high level of integrity, fiscal responsibility, critical thinking, and leadership courage.
• Professional, assertive and friendly with the ability to make decisions independently.

ACCOUNTABILITIES:

• Model professionalism, strong work ethic, integrity and respect for others.
• Assist the manager to educate, coach, mentor and inspire Sales Associates based on their individual strengths, opportunities and needs.
• Model exceptional customer service and relationship-building behaviours to drive customer loyalty.
• Assist the manager to create a collaborative, team environment where all associates are held accountable and proud to uphold the same standards, policies and procedures. Provide coaching and feedback when necessary and address performance/disciplinary action when required.
• Model sales and service excellence creating a selling culture where all associates align around the needs of our customers.
• Professionally represent the brand image and ensure all associates meet same standards.

QUALIFICATIONS:

• Three or more years of speciality retailing experience preferred with an emphasis on selling. One year of leadership experience preferred.
• Strong sales experience with demonstrated ability to meet or exceed performance standards.

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Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Flexible schedule
• Store discount

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay

Experience:

• Leadership: 10 years (required)
• Customer service: 10 years (required)

Work Location: In person