Assistant Manager, Sales & Web

Company description

Ion² Progression Suspension, located in a small mountain town in eastern British Columbia, isn’t your average bike shop. In fact, it’s not really a bike shop at all. Invermere already has three of those. Rather than dropping in to compete for a small piece of the apple pie, founders Jon Welsh and Mylene Lefebvre have carved out a service-based niche of their own. By focusing solely on the repair and maintenance of motorsport and mountain bike suspensions, they have managed to build a successful business. But success hasn’t been confined to a narrow singletrack. With 70% of business coming from mail-in orders, Ion² Progression Suspension has built a boardwalk to meet demand, across Canada that is.

Learn how a couple from Quebec, with a shared background in downhill mountain bike racing, ended up in Invermere, BC, and turned their passion for play into work that they love.

Officially opening for business out of their basement in the fall of 2017, Jon and Mylene were able to move into a storefront less than a year and a half later. The shop itself is impressive. Depending on your technical prowess, the specialized tools, nitrogen tank, shock dyno, and vacuum pump might catch your attention. For most, however, it’s the friendly greeting and great customer experience that people appreciate. “We aim to make everybody feel important, no matter how big or small the part,” Mylene shares.

In addition to great service that is tailored to each suspension setup. We also suggests upgrades as needed and provides education about settings to make the ride more enjoyable. Because ultimately, that is the driving principle behind the business – optimizing performance to maximize fun.

Learn more: https://ion2suspension.com/blogs/news/about-us

Job description

Position Overview:

The right person will be responsible of the website, online communication, sales and customer care. Your will be assisting the manager in many aspect of the day to day business. We are looking for an outgoing person that can translate their passion of mountain bike, snowmobile or dirt bike to customers. Someone highly organized and at ease to answer customers questions in person, over the phone, email or online. Greet customers, maintain the showroom, sell suspensions and services. Look after fulfilling online orders and some other administration/marketing tasks. Training provided.

Responsibilities include but not limited to:

• Provide great customer service
• Sell suspensions and accessories
• Work with our social media platform, website and marketing
• Look after customer for suspension service drop off and pick up
• Answer customers and fulfill orders in person, phone, email and online
• Maintain the website and inventory (no coding knowledge necessary)
• Maintain a safe work environment by adhering to all safety regulations
• Do other administrative tasks like but not limited to: shipping receiving, data entry, other …
• Manage showroom display

Requirements/ Qualifications:

• Good communication skills
• Great customer service
• Ease to navigate to maintain website/ecommerce platform
• Good social medias skills
• Good general computer skills: emails, MS office, GSuite, Quickbooks
• Certification in marketing, business administration, accounting, tourism an asset
• Ability to work within a very fast paced environment, meet goals, and have fun with a very dynamic team
• Work well independently
• Accountable/responsible for your actions
• Passion about mountain bike, snowmobile and/or dirt bike an asset
• Some suspension knowledge is a plus, willing to learn lots

Key to success:

• Provide great customer service and genuinely care about customers
• Ensure timely and clear communication
• Advise Manager of any problems or extra help needed on more technical areas
• Keep a clean, well presented work area and showroom
• Be empowered to ensure maximum fun & safe riding to our clients

Benefits: Competitive wage. Full time position. Industry perks. Store discount. Health Benefits. Training provided. Weekly ride & Friday beer :-)

Start Date: as soon as possible

Location: Invermere, BC. Work in a friendly environment with other office person and tech skilled mechanics. Your playground just a step away from the shop. Work and play in the Columbia Valley (Canadian Rockies and Purcell Mountains).

Job Type: Full-time

Salary: From $20.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care
• Wellness program

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Application question(s):

• Tell me why you are interested in this position and working at ION2 Suspension? What are you interest in Mtn bike, dirt bike, snowmobile and others?

Work Location: In person

Application deadline: 2024-01-31
Expected start date: 2024-01-05