Assistant Manager

We are on the lookout for an experienced leader to join our team at Dose Coffee as Assistant Manager. As the Assistant Manager you will report directly to the FOH Manager and be responsible for overseeing the daily operations and providing leadership to the FOH team. The role is crucial in maintaining a smooth and efficient workflow, ensuring exceptional customer service, and meeting business goals.

Role Responsibilities

Leadership

• Lead and inspire the FOH team to deliver outstanding guest experiences while maintaining product quality and brand integrity.
• Assign tasks, provide guidance, and hold staff accountable to their roles and responsibilities.
• Foster a positive work environment that encourages teamwork, productivity and engagement.
• Assist in training new staff members and provide ongoing coaching to help team members improve their skills and performance.

Daily Operations

• Prioritize guest satisfaction by ensuring high-quality service, maintaining cleanliness and hygiene standards, and addressing any customer concerns promptly and professionally. Encourage a customer-centric mindset among your team members.
• Proactively manage the Cafe atmosphere and ensure that it aligns with Dose’s values of being a welcoming and lively space.
• Ensure opening, closing and cleaning procedures are completed.
• Facilitate clear communication between the cafe staff, management, and Roastery, ensuring everyone is informed about important updates and changes.
• Maintain a high level of attention to detail to ensure consistency and excellence in all aspects of operations.

Back of House Operations

• Coordinate with the maintenance team for repairs and improvements as needed.
• Oversee cash handling procedures and complete end of day cashouts.
• Manage labor on a daily basis which may include adjusting start and finish times to stay within the allocated FOH budget.
• Maintain compliance with local health and safety regulations, food safety and industry stands.
• Ensure employees adhere to the policies and procedures set out in the Employee Handbook.

Finance / Admin (as required to support the FOH Manager)

• Provided feedback to the FOH Manager on opening, closing and other FOH procedures.
• Implement strategies to increase average spends per customer, such as upselling or introducing promotional offers. Monitor wait times and streamline operations to enhance efficiency and reduce customer wait times.
• Schedule and organize staff shifts, taking into account peak hours, business demands and the allocated budget.
• Prepare shift reports on sales, inventory, and other relevant metrics for management review.
• Monitor inventory levels and place orders for supplies.
• Approve employee time cards in a timely manner.
• Manage and disburse employee gratuities.

Competency Requirements

• Ensures Accountability
• Builds Trusting Relationships
• Communication
• Customer Focus
• Directs Work
• Resourceful/Adaptable

Profile of Role Requirements

Necessary

• Minimum two years of experience in a supervisory or management role within the hospitality industry.
• Strong leadership and management skills, with the ability to motivate and guide a diverse team.
• Excellent communication and interpersonal skills, with a knack for connecting with both guests and team members.
• Exceptional customer service skills with a genuine passion for hospitality.
• Strong attention to detail and a commitment to maintaining high standards of service and cleanliness.
• Organizational, multi-tasking and time-management skills to handle busy and demanding shifts.
• Problem-solving and conflict resolution skills to address issues promptly and effectively.

Preferred:

• Knowledge of food safety and sanitation regulations.
• Familiarity with point-of-sale (POS) systems and restaurant management software.
• Previous experience as a barista, with a focus on specialty coffee preparation (highly desirable)
• Experience in inventory management, including stocktaking and ordering supplies.

Working Conditions

• Fast-paced
• Repetitive motions that can be physically taxing
• Occasional exposure to hot and cold temperatures
• Working closely with other people

Job Types: Full-time, Part-time, Permanent

Salary: From $22.00 per hour

Expected hours: 24 – 36 per week

Benefits:

• Company events
• Discounted or free food
• Store discount

Flexible Language Requirement:

• French not required

Supplemental pay types:

• Tips

Experience:

• Hospitality: 2 years (required)

Location:

• Revelstoke, BC V0E 2S1 (required)

Work Location: In person

Application deadline: 2024-03-15