Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

Voici votre contribution :

• Préparer et examiner les documents au besoin, y compris la recherche de titres; appliquer systématiquement les lignes directrices en matière de souscription, s’il y a lieu, à tous les dossiers.
• Remplir toutes les demandes d’assurance, conformément aux exigences énoncées dans les procédures individuelles des prêteurs, dans le cadre des accords sur les niveaux de service documentés.
• Répondre à toutes les communications, conformément à nos normes de pratiques exemplaires, en appliquant les Qualités STAR.
• Établir des partenariats internes et externes afin d’améliorer l’expérience globale de service à la clientèle.
• Effectuer quotidiennement le contrôle de la qualité conformément aux lignes directrices de l’audit.
• Assumer la responsabilité du traitement des appels entrants ou sortants des clients.
• Participer à la production des rapports, au classement et à la saisie des données, au besoin.
• Expérience dans le domaine financier ou juridique, un atout.

Vos compétences :

• Solides compétences en service à la clientèle et accent sur l’établissement de relations.
• Grand souci du détail et capacité à gérer des priorités concurrentes dans un milieu de travail occupé.
• Capacité à faire preuve de jugement pour protéger les renseignements confidentiels.
• Excellentes aptitudes organisationnelles et capacité à gérer des priorités concurrentes.
• Connaissance pratique des outils d’automatisation pour les médias sociaux.
• Maîtrise de la suite Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Connaissances avancées de la suite Microsoft Office (Word, Excel).

Here’s how you’ll contribute:

• Prepare/review documents as required, including search of title; consistently applying -Underwriting Guidelines, as applicable, to all files.
• Complete all Requests for Insurance, as mandated and as required in individual lender Procedures, within documented Service Level Agreements
• Respond to all communications, in accordance with our best practice standards, applying STAR Qualities.
• Develop internal and external partnerships to enhance overall customer service experience.
• Complete daily Quality Control as per audit guidelines.
• Responsible for handling inbound and/or outbound customer calls.
• Assist with reports, filing and data entry as required.

Here’s what you’ll bring:

• Previous experience in the financial and/or legal environment is considered an asset.
• Possess strong customer service skills with a focus on building relationships.
• Possess strong attention to detail with the ability to manage competing priorities within a busy office environment.
• Ability to exercise good judgment in protecting confidential information.
• Excellent organizational skills with the ability to manage competing priorities
• Working knowledge of Social media automation tools
• Proficiency in the Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Advanced computer skills in MS Office products (Word, Excel)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program

• Group retirement savings plan with company match

• Paid holidays and generous paid time off

• Hybrid work arrangements

• Paid volunteer opportunities and charitable donation matching

• Employee recognition programs that include referral incentives

• Potential for performance-based incentives

• The opportunity to participate in our stock purchase plan

• And more!

*As per terms of the employment agreement

The Great Place to Work® Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces™ in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.