Associate Online Personal Stylist (Mandarin)

SSENSE is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else™. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views, with approximately 80% of its audience between the ages of 18 to 40.

About the Team: As the Associate Online Personal Stylist, your reporting line is to the Personal Shopping Associate Manager. This role involves supporting the Personal Shopping team to ensure a high-touch personal styling and shopping experience. The ideal candidate will efficiently address high-value customer requests, cultivate strong relationships with the Online Personal Stylist’s client base, and source product information for both the Personal Shopping and Customer Care teams.

Why Join Us:

• Develop relationships with the Personal Shopping team’s client base, act as point of contact in the absence of the Personal Stylists
• Cultivate an extensive knowledge of trends, brands and product catalogs, acting as a reference for the Customer Care team to answer customer product questions
• Train and support Personal Shopping new hires on Customer Care processes, Zendesk and Chat
• Support Online Personal Stylists in preparing product decks, flyers and catalogs for exclusive capsules that Online Personal Stylists can use as support for pre-selling
• Organize and follow up with items on hold and special orders, assist stylists with moving reserved inventory

How To Excel In This Role:

• Foster strong connections with the Personal Shopping team's client base, serving as the go-to contact when Personal Stylists are away.
• Dive deep into the world of trends, brands, and product catalogs, becoming a valuable resource for the Customer Care team to tackle customer queries about products.
• Be the go to in training and supporting new Personal Shopping team members, guiding them through Customer Care processes, Zendesk, and Chat.
• Team up with the Associate Specialist to create engaging product decks, flyers, and catalogs for exclusive capsules. These resources will be innovative for Online Personal Stylists in their pre-selling endeavors.
• Take charge of organizing and keeping tabs on items on hold and special orders and lend a hand to stylists in shuffling around reserved inventory.

What Sets You apart:

• Prior experience in roles such as Sales Associate or Customer Service.
• Additional background in Styling would be a valuable asset.
• Strong proficiency in written and verbal communication skills, in Mandarin.
• Proficient in utilizing web and computer applications, including a solid understanding of the Google suite, along with basic knowledge of Microsoft Excel.

Perks And Benefits:

• Extended health and dental benefits, including comprehensive mental health programs and coverage
• Parental top up program
• Generous Employee Discount
• Access to telemedicine and employee and family assistance program
• Savings and retirement plan matching contributions
• Gender Affirmation Coverage
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

#LI-Remote,

“100% remote”