What you will do...
- Manage a caseload of Auto Claims for customers across Ontario and Nova Scotia from our office in Waterloo ON.
- Co-ordinate the services of repair shops, rental vendors, and appraisers where necessary.
- Identify Claims where injuries to our client or Third Parties have occurred.
- Ensure that claims are adjusted to the service standards and protocols established by Heartland Insurance.
- Maintain fully documented claims files. Record and store documents to support file activity, and document action plans to support the file direction.
- Ensure that claims losses are mitigated appropriately for Heartland and our client.
- Develop strong customer, broker, and vendor relationships through personal accountability.
- Maintain a diary system to ensure completion of outstanding tasks remains on track.
- A strong background in customer service, and a desire to build a career in the insurance industry.
- Insurance education or experience is an asset.
- CIP designation or willing to pursue.
- Excellent customer service and communication skills.
- Strong organizational skills with the ability to multi-task and remain calm under pressure.
- Ability to thrive in a team environment, as well as working independently.
- Must be able to work in office from Waterloo ON.
In return, we’ll give you countless opportunities to learn and grow. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can help shape the future of insurance, win as a team, and grow with us.
At Heartland, our benefits are great and include not only health and dental coverage, but also a generous pension plan. All staff members share in our company’s success through our incentive plan. After satisfactory completion of a three-month probation period, you will become a part of our hybrid work model. With this model, you get the best of both worlds – the ability to collaborate and connect with great colleagues and to enjoy the benefits of working from home.
Intrigued? We can’t wait to hear from you!
If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply on the company website. Accommodations are available on request for candidates taking part in all aspects of the selection process.
A Place Where YOU Can Make a Difference! Proudly Canadian. Mutually Owned.