Auto Club Roadside Assistance Dispatcher

Full Job Description

At A.R.A. Access Roadside assistance our people make us even better, which is why we want you to be a part of our fast-growing organization. A.R.A. recognizes that having a great team is the key to success, which is why we attract and retain the right people with an employee experience that focuses on building trust, embracing change, and achieving our goals together. Any one of our industry experts will tell you that we take on some of Canada’s & U.S.A. toughest service and logistic challenges in specialized transportation, technical services, and supply chain management. For 30 years, our proficient flexible quick respond solutions have brought us top tier clients. With clear focus, operational excellence, and future growth at the core of our operation, we apply out-of-the-box thinking to deliver exceptional experiences that take our clients to the next level. Are you ready for your next challenge?

• The Dispatcher is responsible for the daily execution of order creation, assignment, and updates. This role will communicate daily with our members, vendors, and our insurance clientele . Also, actively engaged in daily internal planning sessions towards workload balancing and process execution. This position will perform the responsibilities listed below daily, contributing as needed based on business and Job requirements.MINIMUM 2 YEARS AUTO TOWING EXPERIENCE REQUIRED. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE MINIMUM REQUIRED.

Key Responsibilities include:

• Towing routing by geography, scope of work, volumes, prices, quotations, deadlines, and different destinations etc.
• Arrange brochures and orders for new customers
• Organise and Create list of all daily requests and create orders on the system, print all paperwork checklists and job orders as required.
• Check orders for status issues completion, Towing’s requests not assigned and following up all quotations needed to send it to our customers on time.
• Use end of day reports what is dispatched , accepted, and invoiced meeting the deadlines.
• Update/Audit /Expenses/ following/ filling on time and in a professional manner.
• Generate paperwork case by case to our accounting to provide the invoices.
• Work with Customer Service to cover same day requests and confirm availability to cover all requests.
• Monitor and follow up till get documents confirmations and check distancing avoiding any business to be at risk.
• Respond to calls helping the customer service when it is needed.
• Other duties as required

Qualifications include:

• Strong analytical, problem solving and multitasking skills with the ability to consider everyone and engage those who can add value to the process
• Strong organizational skills with attention to detail and able to work well under pressure
• Experience in Transportation Management would be an asset
• Solid oral and written communication skills using English ( French language will be an asset )
• Ability to work effectively independently and in a team environment
• MINIMUM 2 YEARS AUTO TOWING EXPERIENCE REQUIRED. PLEASE DO NOT APPLY IF YOU DO NOT HAVE THE MINIMUM REQUIRED.

About us:

First and foremost, at A.R.A., we are committed to creating a safe and healthy work environment, which is why we support our people. We also recognize that business moves quickly, and we strongly believe that success in our fast-paced environment is defined by the achievements of all our employees. We pride ourselves in the collaborative approach we apply to our work, and with a flat organizational structure, each employee at A.R.A. is empowered to make a difference every day. Our people find success through their desire to discover new strengths, learn new skills, and gain unique experiences. With a balanced compensation portfolio, we encourage our people to lead with agility and strive for excellence.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview

Job Type: Full-time

Salary: $32.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift

Supplemental pay types:

• Overtime pay

Experience:

• dispatching: 3 years (required)
• Auto Towing Dispatch: 3 years (required)

Work Location: In person