Automotive Back Parts Window Associate - Ottawa (Carlingwood Shopping Centre)

Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast?
Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home products.
Canadian Tire offers competitive compensation packages including; benefits, potential for profit sharing, extensive training, and career opportunities from within and across the country at the Canadian Tire Retail stores.

Summary:

The Automotive Back Parts Window Associate works in a fast-paced auto service environment and supports Automotive Licensed Technicians in locating and providing the right parts for auto repairs in the Automotive Service Centre. This role involves the use of a computerized automotive parts and service look-up systems, which includes estimates for repair orders, ordering, controlling and maintaining inventory accuracy.

Main Responsibilities and Tasks:

• Responds to and handles internal and external customer inquiries, requests and concerns in a timely manner.
• Ensures that the Automotive Service Center team maximizes the customer experience by sourcing, stocking and providing timely and correct vehicle components as requisitioned by the customers and/or Licensed Automotive Technicians.
• Serves Licensed Automotive Technicians and processes their requests for parts and tires.
• Liaises with Automotive Service Centre staff to inform immediately of all received parts and tire orders.
• Sources and orders automotive parts, shop supplies and products through authorized suppliers.
• Quotes parts and tire pricing and availability.
• Maintains and controls accuracy of inventory, including shop specialty tools.
• Tests and fills batteries. Tests starters and alternators. Operates the battery filling station as per training received.
• Liaises with Automotive Service Centre staff to ensure estimates are accurate and professionally formatted.
• Stocks shelves in storage display areas.
• Processes returns, warranties and castings as required.

Requirements:

• Demonstrated automotive subject matter knowledge and interest.
• Basic math and typing skills.
• Good working knowledge of automotive parts lookup system.
• Experience in a similar role, in a Canadian Tire store or Auto Service Centre, is considered an asset.
• Certified in transportation of dangerous goods training would be an asset.
• Ability to serve customers in a professional manner and to inspire their confidence and trust.
• Detail-oriented individual who completes tasks according to instructions and demonstrates responsibility for outcomes.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Ability to work in a team environment that provides assistance and support to co-workers to achieve common goals.
• Ability to plan and organize daily tasks.
• Effective written and oral communication skills.
• Ability to multitask, adapt and cope with challenging and changing situations.

More about the position:

Potential Career Opportunities

• Next levels: Service Advisor, Department Manager, Warehouse Manager and Service Manager.

Physical Demands and Working Conditions

• Standing/walking for 8 hours.
• Lifting and/or carrying of merchandise items, as required, on a regular, frequent and unassisted basis. Merchandise items may vary in weight from "light" to "heavy".

Our offering includes

• Competitive compensation and benefit package
• Potential for Profit Sharing
• Employee Shopping Discounts
• Flexible work hours
• Learning and Development opportunities
• Scholarships
• Reward and Recognition Program
• A culture of performance & accountability
• A supportive and positive team environment

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Employment Verification

We thank all applicants for their interest; however only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.