Automotive Collision Repair Planner

AUTOMOTIVE COLLISION REPAIR PLANNER

Come grow with us! The Don-Mor Automotive Group is now looking to add an additional Automotive Collision RepairPlanner to our team. Our customers expect a high level of service, quality, and professionalism. This position is responsible for completing the entire process of collision estimates that are sent to insurance partners.

About You

● Excellent oral and written communication skills

● Strong computer skills

● Keen attention to detail

● Highly organized and goal oriented

● Proven problem-solving abilities

● Able to work in a fast-paced environment and must be able to multi-task

● Experience with auto claims is an asset

● With G or G2 license and clean driving records

Your Experience

• 2+ years of repair planning or estimating experience
• Knowledge and understanding of the Collision Repair process

Your Education

• Mitchell and Qapter trainings would be considered as an asset
• Educational background related to the automotive industry is an asset

What are your responsibilities?

With a focus on timely results, this position will work with a high level of expertise in the full cycle of estimating.

Specific Responsibilities include:

• Ask the standard estimate questions
• Assess/analyze the vehicle damage, take all required photographs (interior and exterior)
• Evaluate damages and write repair estimates for customers
• Review the vehicle with the customer to understand what has taken place to cause the damage
• Advise the customer of the assessment findings and the next steps
• Staying focused when balancing tasks
• Review synopsis provided by the insurance company if available
• Prepare a thorough and accurate repair estimate to the insurance companies in accordance with the insurance guidelines
• Request and oversee the vehicle teardown and repair planning with Autobody Repair Technicians
• Prepare and submit supplements to the insurance company based on the discovery of hidden damage
• Order or coordinate the ordering of parts
• Communicate to customers, insurance adjusters and customer service representatives throughout the repair process

Highlights

• Salary – $45,760 – 64,064 annually
• Benefits – Health & Dental
• Bonus

How To Apply

If this role piques your curiosity and if you believe you have the necessary skills, then we’d like to hear from you. We thank all applicants for their interest in joining our team but advise that only those deemed suitable will be contacted. We are committed to accommodating candidates with disabilities throughout the hiring process and will work with applicants requesting accommodation.

Job Types: Full-time, Permanent

Salary: $45,760.00-$64,064.00 per year

Benefits:

• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Overtime pay

Ability to commute/relocate:

• London, ON N5W 2B4: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)
• service advisor: 2 years (preferred)

Work Location: In person