Automotive Detailer

Job description

Automotive Detailer

Primary Responsibilities

· Work with Managers to create a process that ensures vehicles are ready when promised, guests have been contacted and deliveries have been scheduled;

· Provides a safe and organized workplace

· Schedules applications of aftermarket products, detail services and repairs;

• Follows the scheduling process and supervises delivery preparation of all sold vehicles, ensuring that purchased options have been properly installed/complete and that all features are fully operational;
• Inspection of vehicles to ensure quality of workmanship prior to delivery;
• Communicates with Service staff (Advisors, Technicians) to facilitate auto placement;
• Communicates with Service staff regarding detail services, repairs, and estimates for time completion;
• Performs visual vehicle inspections, recommends cosmetic repairs, and documents existing damages;
• Performs all detailing department duties and services
• Efficient use of chemicals in a safe manner
• Ensure vehicles meet the clean for delivery requirements
• Oversee a strategy to continuously provide outstanding detail services
• Establishes procedures for addressing customer concerns or complaints promptly; collaborate with Managers to resolve open CX cases; document outcomes in VIN;

· Providing documentation that is accurate and timely; updating VIN where applicable;

· Follows all current company policies, processes and procedures;

· Comply with any WorkSafe requirements, and safety protocols;

· Support of all other dealership operations including Fixed Operations and Accounting to promote cooperation and a team environment;

· Undertake all other tasks that may be delegated to you under the supervision of the General Manager and Fixed Operations Manager;

Qualifications/Skills Required

· Exceptional multi-tasker and time manager; organized and detailed

· Follows tries and true processes and coaches/mentors others to do the same

· Familiar with vehicle modifications, accessories and after market product applications

· Ability to find solutions and resolve conflict

· Excellent communicator with exceptional oral and written skills; ability to understand and analyze written and verbal instructions

· Able to effectively present information to guests, colleagues, and groups when necessary both written and orally

· Driven to provide outstanding customer experiences

· Exhibits sound judgment, empathy, and integrity

· Will develop expert product knowledge

· Computer proficient

· Valid Driver's License and clean driving record

· Ability to lift objects weighing 25-50 lbs

· Stand, walk or sit for long periods of time

· Work in areas that require kneeling, crouching, or crawling

Job Type: Full-time

Salary: $19.00-$24.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• On-site parking

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person