B2B Sales Concierge - Customer Service - ( Professional Dental Industry )

Customer Service - B2B Sales Concierge ( Professional Dental Industry )

This is a Customer Service Position and Sales position. Please apply only if you are a Sales or a Sales minded individual.

The Company

maxill manufactures and distributes a wide range of infection control, disposables, hygiene and dental preventative products. maxill has been providing quality products to Dentists, Health Care Institutions, Governments, and many other customer groups since 1987.

The Location St. Thomas, Ontario

Position Summary

Your role as Customer Service Concierge is simply to make connections with past customers of the company in a bid to have them come back to the company as active customers. We have thousands of records in our customer data base that need to be reached out to.

Your role is straightforward.

This position will;

· Prior to the call, review the account history to see if there are any notes in the CRM as to why this past customer may be not ordering from us currently.

· Contact the customer using a very short, effective and straightforward script as a guideline.

· Be armed with preexisting marketing and sales material that you will forward to your newly updated contact as part of a package to get them back as current customer

· Make an expected high volume of outbound connecting calls per day.

· This is an on-site, full-time or part time position.

Qualifications:

· Prior knowledge of sales and experience with targets is helpful but not required

· Prior knowledge of marketing strategies and business goals is helpful but not necessary

· Strong verbal communication skills ( phone )

· Basic computer skills. We will train you on our own systems.

· Email program experience ( MS Outlook ) along with strong soft skills

· Organization and time management skills

· Team-oriented with a positive attitude

· Must be flexible and able to work in a fast-paced environment

· Ability to accept and integrate constructive feedback

· Dental experience is helpful

You can see that there are not a lot of specialized qualifications required to be successful in this position. Initiative, motivation and talking/soft skills are the main ones.

Our industry is a price driven, high volume, low margin business. The promotional offers we will equip you with, that you will share via email after these calls will be enticing to get people back ordering with the company. Activity equals results.

maxill offers an amicable work environment where achievements are recognized, and success is rewarded.

Interested candidates are asked to forward their resume in PDF format.

While we appreciate all interest, only those candidates selected for an interview will be contacted.

Job Type: Full-time

Salary: From $18.35 per hour

Benefits:

• Dental care
• Vision care

Schedule:

• Monday to Friday

Application question(s):

• Do you reside in or around the London, ON and St. Thomas, ON area? Please only apply if you are from the London or St. Thomas area. Wanting to relocate does not count.

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)
• Sales: 1 year (preferred)

Language:

• English (required)

Ability to Commute:

• St. Thomas, ON N5R 6C8 (required)

Work Location: In person