Back Of House Ecommerce Associate

Department: Retail Stores
Location: CF Promenades St-Bruno, Montreal
Workplace Type: On-site
Job Type: Full-time, Permanent
The Team:
JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fashion. Established in 1981, the JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands. With our retail stores expanding and evolving all throughout Canada, The Group is continuously finding and developing talent that adds to the inclusive and diverse work culture. JD continuously and successfully sets the global standard for retail experience best through the unique delivery of the world’s most authentic brands to the market. Our commitment to showcasing brands in a premium environment and stores remain a key part of the JD strategy.
The Role:
Reporting to the Senior Customer Experience Manager, you’ll have the opportunity to support in shaping and delivering a premium experience to our customers. We’ll lean on you to elevate the performance of our in store fulfillment services. You’ll collaborate with the warehouse, product, customer experience, retail and ecommerce teams.
Duties/Responsibilities:
Collaborate with other fulfillment leads to optimizing processes
Order processing and shipping to make sure the orders are processed within 24-48 hours
Daily data-entry and reporting
Collaborate with retail back-of-house team to receive and put away new stock
Results tracking to increase eCommerce fulfillment performance
Work with Customer Experience team to update system and communicate order status
Inventory management and cycle counts
Coordination and timely processing of online returns
Skills/Knowledge/Experience needed:
Excellent written and verbal communication skills
A confident, calm attitude that’ll perform well under pressure.
Attention to detail.
A team player who knows when it’s necessary to loop in senior staff and ask for assistance; you’re humble enough to ask for support when you need it.