AddressCampus Role TypeInternship/Co-Op and Summer OpportunitiesStart DateSummerDepartment OverviewThe internship will support one of the following two teams:
- TD's Canadian Personal Banking Operations department which is responsible for end-to-end Money Out & Money In support functions and capabilities across Canadian Personal Banking and Business Banking products. Specifically, on the Banking Operations team, which consists of nearly 450 professionals located in Mississauga and Montreal and currently work within a hybrid onsite/work-from-home working model.
- Operations Performance & Modernization (OPM): This team enables and supports 2,600 Operations colleagues to deliver best-in-class customer experiences for the Personal Bank. The OPM team's scope crosses workforce management, performance management, insights and reporting, behaviours and coaching, colleague innovation, colleague experience and enablement, governance and control, while partnering with end-to-end customer journeys to deliver on Operations scope.
Co-op and Internship opportunities allow you to gain valuable work experience at TD. You will work with experienced colleagues, receive world class training, and be part of a community of students across TD, where you will have an impact, grow as individual and experience our culture of care.
Our Co-op/Intern Programming is offered with select Co-op and Internship roles and is designed to help you better understand the TD business, build on critical career capabilities, and broaden your professional network. This program is designed to complement your on-the job experience and features:
- Leadership talks with key Leaders from across the organization
- Lunch and Learns on topics such as Innovation
- Diversity and Inclusion and Personal Branding and so much more
- Conduct research, provide deep analysis and reporting on a range of operational and service functions
- Enhance management decision making by providing insights generated from data and reporting, to advance the operating model, processes and elevate service quality
- Develop and execute reporting functions and/or produce consolidated reporting (dashboards and scorecards) as appropriate to highlight business performance and productivity
- Provide accurate and thorough analysis of key process drivers, root causes of cross functional operational issues, interpret findings and make recommendations
- Keep informed of emerging issues, trends, and changing regulatory requirements and assess potential impacts
- Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork
- Provide thought leadership by sharing ideas and insights on opportunities for improvement
- Prioritize and manage own workload to meet deadlines
- Currently enrolled in an undergraduate degree in Finance, Accounting, Analytics, Data, Business/Commerce or related field
- Must be enrolled in an undergraduate degree with the intent of going back to school at the start of your work term
- Extremely proactive self-starter that anticipates next tasks before it is assigned and ability to handle ambiguity
- Strong communication skills and ability to work effectively within and across teams
- Strong desire and curiosity to learn
- Strong organizational skills with the ability to prioritize, multi-task and maintain strong attention to detail.
- Ability and tenacity to develop creative solutions to complex problems and the ability to think way outside-the-box
- Strong comfort with performing analysis with leveraging Microsoft Excel & PPT, Tableau etc.
- This position is a 4-month work term and will commence May 6th to August 30th, 2024.
- Applications must include a transcript, cover letter (one letter-sized page or less) and a resume (maximum of 2 pages).
- We welcome all applications; however, we will only contact qualified candidates chosen for an interview.
- TD requires employees to reside in the country where the role is located, irrespective of remote working arrangements
- TD is committed to providing you with the best candidate experience and internship in these unique circumstances. As such, work location and start dates are subject to change.
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.
Making Your Well-being a Priority
A supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they're more likely to do their best.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.
How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: Hybrid, Onsite and Primarily Remote. Wherever our colleagues are working, they'll always have access to the TD community and experience our culture of care.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.
At TD, we're committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We're dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
How We're Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That's why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It's our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.
We look forward to hearing from you!
