Barista/All Rounder

Are you passionate about creating exceptional coffee experiences and providing top-notch customer service? We're seeking a skilled Barista/All-Rounder to join our team in Ottawa.

Key Responsibilities:

• Espresso Mastery: You'll be responsible for expertly preparing and serving a wide range of espresso-based drinks, including coffees, teas, and refreshing cold beverages.

• Delectable Delights: Delight our customers by serving up a tantalizing array of baked goods, such as fresh bread, delectable Danish pastries, and mouthwatering pastries from our menu.

• Personalized Service: Welcome every customer with a warm and personalized approach, ensuring a memorable and enjoyable experience for each guest.

• Coffee and Tea Aficionado: Showcase your knowledge and passion for our single-origin coffees and premium teas, educating customers on their unique qualities.

• Bakery Excellence: Promote and introduce our high-quality French bakery and pastry products to our valued patrons.

• Adaptability: Be flexible and ready to take on any additional responsibilities or tasks assigned by our managers.

Qualifications:

• Barista Expertise: Proficiency in operating an espresso machine and demonstrated professional barista skills including high skill of latte art are a must.

Join our team and be part of a dynamic and engaging environment where you can hone your barista skills and contribute to our commitment to exceptional coffee and customer service.

If you're dedicated to the art of coffee, enthusiastic about providing outstanding service, and ready to take on new challenges, we'd love to hear from you. Apply today to become a valued member of our team in Ottawa.

Product:

• Product Knowledge: Ensures all customers are well-informed about our products and services.

• Quality Standards: Maintains the highest quality and consistent product standards.

• Adherence to Procedures: Follows all standard safety operating procedures as provided during training.

Service:

• Warm Greetings: Greets all customers warmly, offering fast and personalized service, building a rapport by learning their names and favorite drinks and food items.

• Order Handling: Professionally receives and calls back customer orders.

• Customer Feedback: Reports all customer complaints promptly to the manager on duty.

• Proactive Service: Takes proactive measures to prevent customer service issues.

• Order Accuracy: Accurately inputs orders into the TouchBistro POS system.

• Cash Handling: Accurately processes sales orders on the cash register or POS terminal, providing courteous and friendly change return.

• Telephone Etiquette: Answers the telephone courteously, offering store greetings, directions, and assisting with customer orders.

• Product Knowledge: Answers customer inquiries about coffee blends, tea varieties, and recommended serving temperatures.

• Food Service: Sells, prepares, and serves baked goods, sandwiches, salads, and other food items.

• Efficiency: Maintains an efficient and friendly service environment.

Environment:

• Stock Management: Restocks shelves when necessary and assists in weekly stock taking.

• Cleaning: Regularly cleans the coffee and espresso machines, counter area, floors,washrooms, windows, grinders, and adheres to the daily cleaning schedule. Responsible for trash removal and restroom cleanliness.

• Safety: Reports potential safety hazards to the manager on duty and all employee accidents.

• Operational Consistency: Informs the manager on duty of any operational inconsistencies.

Requirements, Qualifications & Physical Demands:

• Professionalism: Maintains a positive attitude and professional demeanor.

• Flexibility: Must be willing to work overtime when needed.

• Communication Skills: Demonstrates excellent verbal and written communication skills.

• Organization: Well-organized and detail-oriented.

• Physical Demands: Regularly stands, walks, talks, and hears. Frequently uses hands for tasks, handles objects, and reaches. May lift and move items up to 15 pounds.

• Food Handling: Regularly handles food and hot beverages.

• Experience: Requires 2+ years of experience as a server or barista.

Job Type: Part-time

Salary: From $16.55 per hour

Expected hours: No more than 33 per week

Benefits:

• Flexible schedule
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Tips

Work Location: In person