BDC Representative

If you are looking for an exciting and rewarding opportunity to work with the #1 Automotive Manufacturer in Canada than look no further. Haliburton Chrysler Dodge Jeep Ram LTD is looking for a DRIVEN, dynamic, team player to lead our new team as our BDC Representative: We’re looking for a positive co-worker who is committed to the development and growth of our Sales / Service team. Assisting the team in setting and meeting goals as well as creating the best buying experience for our clients are key functions of this role. At Haliburton Chrysler, we offer a competitive wage and benefit package as well as growth opportunities throughout our integrated store Midland Chrysler Dodge Jeep Ram LTD.

Tasks related to customers

• Calls all customers that are due for maintenance from our data base
• Follows up with all service customers after their appointments.
• Advises customers on how to look after their cars and stresses the importance of maintenance, based on the manufacturer’s technical features.
• Maintains high standards of customer satisfaction.
• Ensures that customers are informed of all promotions and services provided by the dealership.
• Sales follow up after delivery
• Sales CX Coordinator

Miscellaneous tasks

• Is responsible for telephone requests for appointments and inquiries about work underway.
• Arranges appointments for maintenance services. If possible, obtains information about the customers and their cars before they come to the dealership.

Miscellaneous tasks (continued)

• Determines the time frame for completion of the work; verifies this with the shop dispatcher, if necessary.
• Checks how the work is progressing throughout the day. Contacts customers if there is any change in the estimate or the time frame for completion of the work, explains the cost and time required in detail, and obtains the appropriate authorization before any additional work is done.
• Verifies the scope of the warranty coverage on the vehicle to be repaired before work is begun.
• Ensures that department forms, lists of repairs and pricelists are up-to-date.

Job Types: Full-time, Permanent

Salary: $35,000.00-$40,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Flexible Language Requirement:

• English not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Work Location: In person