Beer And Wine Clerk

Position Title:Beer and Wine Clerk
Department:Beer and Wine
Supervisory Responsibility: Not responsible for supervising others.
Reports To:Beer and Wine Manager
Region: Oregon/SW Washington
FLSA Classification: Non-exempt

Position Description: Stocks, rotates and faces Beer and Wine products. Provides exceptional customer service and contributes to a positive and collaborative team environment.

Duties and Responsibilities
General

• Contributes to a positive and supportive work environment.
• Demonstrates an adaptable and flexible work style, shifting tasks as priorities and circumstances change.
• Demonstrates ability to multi-task and manage own time.  Adjusts priorities, productivity, efficiency and speed based on needs and conditions of department.  
• Self-motivated and able to work independently, as well as cooperatively within a team.
• Gives and receives feedback in a constructive manner.  Responds to feedback in order to improve performance.
• Understands and follows through on verbal and written directions.
• Speaks up. Shares ideas and feedback that contributes to success of store and company.  
• Conserves company resources.  Works in a manner consistent with company Vision, Mission and Values and sustainability program.
• Observes all company rules and policies.
• Performs other duties and tasks as assigned.

Customer Service

• Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store.  Seeks opportunities to exceed customer expectations and enhance the customer experience.
• Adapts service based on customer needs, handles difficult customer situations and seeks solutions to delight the customer.

Position Specific Functions

• Prepares Beer and Wine department for store opening and closing.
• Assists customers with product selection.  Shares product knowledge with customers.  Makes recommendations and suggestions based on customer needs.
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Partners with Promotions department to conduct in-store tastings.  Complies with applicable state and local liquor laws.
• Completes customer special orders thoroughly and provides follow-through as needed.
• Handles damaged and spoiled product according to company policy.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Maintains cleanliness, organization and rotation of all areas, products and supplies.
• Maintains accurate pricing and signage that meet merchandising standards.
• Understands and complies with specific shift guidelines, tasks and responsibilities.
• May participate in inventories and ordering.
• Maintains awareness of current ads, promotions, holidays and events.
• Demonstrates familiarity of terminology, supplier information and recommended uses for department products, with willingness to continue learning.
• Notifies department manager or Manager On Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.

Required Permits and Licenses: Alcohol server permit may be required.

Facilities, Sanitation, Work Safety and Food Safety

• Adheres to work and food safety policies set forth by the company and regulatory agencies.
• Performs janitorial tasks in compliance with sanitation standards established by store policy and state and local health departments. Contributes to store cleanliness.
• Maintains equipment, informs store/department management of any problems.
• Reports all safety concerns and work related injuries to management.
• Frequent handwashing is required.

Tools and Equipment Used
This position may be required to use the following tools and equipment: box knife, baler, scanner, lift/heister, pallet jack, ladder, cart, hand truck, price gun, dishwasher, computer, and office equipment

Position Requirements
In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities.

Qualifications and Experience

• Friendly and customer service oriented, with an interest in food and cooking.
• Previous customer service, food service, retail or grocery experience preferred.
• Knowledge and/or experience working with Beer and Wine preferred.
• Basic math and computation skills required.
• Skills to work independently, effectively manage own time and multi-task in a fast-paced environment.
• Skills to adapt to the shifting priorities and needs of a retail environment.
• Skills to exercise good judgment at all times.
• Self-motivated, with high attention to detail, quality and presentation.
• Skills to collaborate and communicate effectively and professionally in a team environment and one on one with coworkers, supervisors and customers.
• Skills to manage difficult customer interactions preferred.
• Skills to read, understand and follow through on verbal and written instructions.
• Ability to maintain a flexible schedule in order to meet needs of the department.
• Ability to reliably meet required work schedule and adhere to company attendance policy.

Physical Requirements

• Heavy work level
• Continuously required to be on feet with a mix of standing and walking throughout shift.  Sitting seldom required.
• Continuously required to: lift and carry 1-10 pounds; use arms, hands and wrists; grasping/squeezing
• Frequently required to: lift 11-50 pounds; carry 11-20 pounds; twist; reach at/above shoulder; reach below shoulder
• Occasionally required to: carry 21-50 pounds; push and/or pull 1-80 pounds;  bend/stoop; crouch/squat; climb step stools
• Seldom required to: kneel
• Frequency of climbing stairs and ladders dependent on location

Work Environment

• Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler.
• There may be exposure to dust, mold, gluten, fragrances and other fumes and airborne particles, fresh fruits, vegetables, house plants, and flowers.
• Work requires use of and working in proximity to common commercial cleaning agents.
• This position works on or around moving machinery or moving parts.

Important Notice: The job duties, responsibilities, requirements and conditions, physical requirements and work environment listed in this job description are examples of the tasks that a staff member may be required to perform and may vary slightly based on location.  New Seasons Market reserves the right to revise the job description at any time and to require staff members to perform other tasks as circumstances or conditions of business change.