Address
Form of work
SalaryDescription
Who You’ll Work For?
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
What You’ll Do
The Bell Staff performs a variety of tasks to ensure a quality guest experience, and the smooth operation of the facility that exceeds our customer/client’s expectations. General duties will include greeting guests upon arrival/departure and transporting baggage to and from guest rooms. The Bell Staff works closely with fellow team members, Operation Manager, and/or Shift Supervisor to ensure that quality standards are met at all times.
Key Responsibilities
- Drive customer success by answering questions, providing directions, disseminating map information, and creating and maintaining communication via social media and an internal digital platform
- Act as a fast-moving courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations
- Open doors and assist guest/visitors entering and leaving property.
- Perform vehicle counts, when required to ensure garage does not over fill available spaces
- Control traffic at entrances and exits, as needed; provide assistance to customers who have forgotten where they parked their vehicle
- Perform vehicle counts, when required, to ensure garage does not over fill available spaces
- Act as traffic Controller to direct incoming guests to available parking spaces
- Greet arriving and departing guests in a friendly and courteous manner
- Transport guest luggage and belongings to guest rooms
- Act as concierge for all guests including directing them to proper amenities within the location, calling for taxi/shuttle service, assisting them in notifying valet attendants of their request for their vehicle, and informing the front desk of the location of guest arrival
- Maintain cleanliness of lobby by picking up or emptying trash, shining fixtures and cleaning glass
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to shift or Operations Manager as necessary
- Immediately report any accidents, incidents or safety concerns to Operations Manager or Shift Lead
- Communicate professionally at all times with guests, client, and teammates
- Constantly move around the property by walking/standing for extended periods of time, sometimes for entire duration of shift
- Constantly lift and carry customer luggage or personal items, up to 50lbs
- All other duties assigned
Skills, Knowledge and Expertise
- At least 18 years of age
- Previous customer service experience, preferred
- Excellent customer service and communication skills
- Ability to verbally communicate with guests
Benefits
(Full-Time Employee Only)
Medical/Vision
Dental
Life Insurance
AD&D
STD
AD&D
STD
LTD - offered based on employee group
RRSP - offered based on employee group
EAP - offered based on employee group
Vacation
About Reimagined Parking
The Reimagined Parking family of nationally recognized brands–Impark, Lanier, Republic Parking, AmeriPark, and ParkOne—is the world's leading tech-powered, people-driven parking solutions provider. Our workforce of 8,000 manages 3,400 high-density parking facilities across 500 North American cities, generating 34 million digital transactions annually.
