Benefits Specialist

About Us

The Public Service Commission (PSC) is a modern client-centric human resources organization within the Nova Scotia Public Service supporting government departments, agencies and employees as they deliver programs and services to Nova Scotians. We are committed to be the change for a more engaged and inclusive public service. Our work culture is one of collaboration, flexibility, partnership and continuous improvement.

The PSC is responsible for determining the human-resource management policies, programs, standards and procedures necessary for the public service; and provides direction, advice and assistance regarding implementation. It is committed to developing a responsive HR system and strives to improve client experience.

Some of our exciting initiatives include:

• Supporting employee well-being, resilience, and engagement;
• Supporting welcoming and inclusive workplace cultures;
• Advancing the capacity of the Province of Nova Scotia to meet the current and future needs of Nova Scotians through a diverse workforce with the necessary talents, experience, and skills; and
• Developing client-focused, person-centred approaches to HR service delivery.

For more information on the Public Service Commission, please visit the following link: https://beta.novascotia.ca/government/public-service-commission

About Our Opportunity

Reporting to the Benefits Manager, the Benefit Specialist is a key member of the Benefits Unit team and supports the Unit in their role as subject matter experts, administrators and policy holders of the Province of Nova Scotia corporate benefits plans.

Primary Accountabilities

The Specialist is responsible for providing detailed explanations of benefits coverage, advice, and recommendations to plan members (employees and retirees) and Human Resources staff. They are responsible for the establishment in the Province’s Pay and Benefits’ system of benefits for plan members including enrollment and maintenance of benefits changes, and administration of the process for employees on leaves of absence.
The Specialist will also:

• Handle a large volume of daily inquiries by phone and email from employees, retirees, participating employers, HR and Payroll and actioning related tasks for benefits administration.
• Be responsible for the daily administration and communication with employees of processes for leaves including but not limited to leaves of absence that impact benefit entitlements
• Provide assistance in the resolution of system issues impacting benefits coverage and costs
• Be responsible for the creation and ongoing updates of online benefits materials on all external and internally facing communications and crafting of responses for member inquiries
• Be responsible for liaising with the insurance providers to resolve issues relative to plan administration, premiums or member/claimant coverage
• Be responsible for liasing with internal partners (Absence Management, Payroll, HR, Employee Relations) to resolve issues related to coverage, inquiries or benefits deductions
• Participate with other team members in special projects related to Benefits as required

Qualifications and Experience

• A university degree in a related field plus several years of experience working in a Benefits environment.
• Experience working with Canadian employee benefits programs is considered an asset.
A Certified Employee Benefits Specialist (CEBS) designation or successful completion of courses leading to the CEBS designation is an asset.

Proficiency in Excel is required. Mathematical aptitude is required. The Specialist must be innovative, have demonstrated skills in problem solving and have the ability to navigate complex and often conflicting situations. Evidence of client / customer focused behavior with attention to quality is required. Candidates must have initiative and a proven ability to establish and maintain productive and collaborative working relationships with peers, plan members, and a broad range of external partners.
The following competencies are required: Analytical Thinking, Adaptability & Flexibility, Attention to Detail, Outcome Focus, Effective Interactive Communication, Teamwork & Collaboration, and Intercultural & Diversity Proficiency.
We will assess the above qualifications and competencies using one or more of the following tools: written examination, standardized tests, oral presentations, interview(s), and reference checks.

Equivalency

An equivalent combination of training, education and experience will be considered. Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

Equivalent experience and training includes, but is not limited to:

• A minimum of seven (7) years' combination of education and related experience.

Related experience includes experience working in a fast paced environment, customer facing and experience working with Canadian employee benefit programs.

Benefits

Based on the employment status, the Government of Nova Scotia offers its employees a wide range of benefits such as Health, Dental, Life Insurance, Pension, General Illness (Short and Long Term), Vacation and Employee and Family Assistance Programs. Click here to learn more about our various benefits offering and eligibility criteria.

Additional Information

We currently have one (1) permanent- vacancy available and one (1) fifteen (15) month term vacancy available. The appointment status (‘term’, ‘temporary’ or ‘casual’) is dependent on the start date of the successful candidate.

What We Offer

• Work-Life Balance: Maintain a healthy work-life balance with a 35-hour work week
• Secure Your Future: Take advantage of our defined benefits pension plan for a stable retirement
• Generous Time Off: Enjoy all national/civic holidays, 18 sick days, and family leave provisions
• Flexible Work Arrangements: Accommodate your needs with various options for flexibility
• Employee and Family Support: Access our Employee and Family Assistance Programs for resources and guidance
• Support in Times of Need: Receive short- and long-term disability assistance when required
• Cross-Sector Collaboration: Experience the power of collaboration as you engage with various government departments. Unlock a world of knowledge, expertise, and connections, contributing to the betterment of our province
• Lifelong Learning: Continuously expand your knowledge and skills through training and development programs
• Professional Advancement: Immerse yourself in the government landscape and discover endless opportunities for learning, advancement, and making a meaningful impact