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Form of workJob Summary
Job Description
What is the opportunity?
As a Procurement SupportBilingual Analyst, you will provides levels 1, 2 and 3 application support ensuring resolution to all RBC Global Procurement related inquiries are addressed with quality and efficiency, as per Service Level Agreement (SLA) and also if a resolution cannot be addressed immediately or within our Service Level Agreement (SLA), inquiries will be escalated as applicable to the appropriate product team.
Important: Please note that the location for this position is Toronto, and it requires a hybrid working arrangement of 3 days/week in the office.
What will you do?
- Be part of our help desk team, receiving high volume of emails and online inquiries from internal RBC Enterprise end-users
- Provide qualitative and prompt, solutions for all Enterprise Procurement inquiries via email and all online communication methods used, ensuring all service standards are met within our SLA to fulfill the satisfaction of our end-users
- Maintain a complete understanding of end to end payment processes using RBC Global Procurement applications according to and including internal Global Enterprise Procurement policies and procedures
- Understand functionality of all Global Procurement applications such as SAP (eProcurement, HR, Accounts Payable), Concur (Expense Management and Travel), Coupa (Requisition, Purchase Order and eInvoicing), US Bank Visa, CNB Visa, Elavon, AMEX@Work
- Participate in updating the team's Private PSE - PS & Ops Connect Site
- Participate in updating the RBC Global Procurement Support (myProcurement Hub) Connect Site
What do you need to succeed?
Must-have
- Bilingual: English & French
- Call Centre, Customer service, Help Desk experience,
- Computer skills
- GED
Nice-to-have
- College Preferred
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
- Flexible work/life balance options
Job Skills
Adaptability, Concur Travel and Expense, Corporate Cards, Coupa, Critical Thinking, Customer Service, Decision Making, Operational Delivery, Process Improvements, Procurement Policies, Purchase Orders, SAP Overview, Time ManagementAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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