Bilingual, Client Optimization

Our Mission

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Day to Day

As a Bilingual Client Service Specialist in our Scaled Business Success (SBS) team, you’ll support all clients in our small business segment at different points in their life cycle with Indeed. You’ll interact with clients via phone, chat, and email to help them resolve any issues they may have with their account or to educate them on how to optimize their accounts effectively to reach their hiring goals. You will have the opportunity to work with Indeed’s product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.

Responsibilities

• Have a consultative approach to understand the client’s pain points and suggest a solution approach to “WOW” them.
• Be an Indeed product expert across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed.
• Be driven to achieve Clients Centric KPIs such as CSAT and Conversion.
• Working in a team-centered environment where continuous learning and experimentation is your day-to-day
• Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems and propose solutions.

Skills/Competencies

• 1+ years experience in customer service or business-to-business client support
• Fluency in English and French, in both verbal and written.
• Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
• Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Passionate about helping customers find a resolution to their problems
• Ability to work well under pressure, multi-task and prioritize responsibilities
• Adaptable to work in a changing environment and to actively seek feedback and incorporate it into your work style
• Motivated to handle a high volume of inbound volume each day leading to positive client outcomes

Salary Range Transparency

Toronto 52,000 - 71,000 CAD per year

Salary Range Disclaimer

The base salary range represents the low and high end of the Indeed salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits.

Benefits - Health, Work/Life Harmony, & Wellbeing

We care about what you care about. We have a multitude of benefits to support Indeedians, as well as their pets, kids, and partners. Select your country and learn more about our employee benefits, program, & perks at https://benefits.indeed.jobs!

Equal Opportunities and Accommodations Statement

Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at 1-855-567-7767, or by email at TAhelp@indeed.com at least one week in advance of your interview.

Indeed’s Employee Recruiting Privacy Policy

Like other employers Indeed uses our own technologies to help us find and attract top talent from around the world. In addition to our site’s user and privacy policy found at https://www.indeed.com/legal, we also want to make you aware of our recruitment specific privacy policy found at https://www.indeed.com/legal/indeed-jobs.

Reference ID: 43795

#INDCSOffice

Job Type: Full-time

Pay: $52,000.00-$71,000.00 per year

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Life insurance
• Paid time off
• Store discount
• Wellness program

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Are you a former Indeed employee?
• How did you hear about this opportunity?
• Are you eligible to work in Canada?

Experience:

• Customer service: 5 years (required)

Language:

• French (required)
• English (required)

Work Location: In person