Bilingual Client Solutions Manager, Personal Insurance

Job Description

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

As the Client Solutions Manager on the Personal Lines team, reporting to the Director of Client Services, you will be running your own book of business, working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all!

Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.

• Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships
• Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers
• Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client
• Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client
• Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes

• 3+ years of Personal Lines experience, ideally within a brokerage environment
• Licensing in good standing
• Bilingual (French & English)
• Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred
• Knowledge of EPIC considered a strong asset
• Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time!
• Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them
• Comprehensive and effective verbal/written communication skills
• Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles
• Highly tech-savvy, with an ability to learn new systems, tools and processes
• High school diploma or equivalent experience required, College or University Degree strongly preferred

Compensation and Benefits

• Competitive salaries and bonus plans. Medical & dental coverage to meet your household's needs
• Life, Dependent Life and AD & D Insurance options. Pension & group savings plans. Employee stock purchase plan
• Educational expense reimbursement. Employee assistance programs
• Discounted gym membership
• Opportunity for flexible work hours. Paid sick days & personal days
• Employee education recognition program. Employee referral bonus program and more #LI-SS1 #LI-Hybrid