Bilingual Complaint Specialist

Adecco is currently seeking a meticulous Bilingual Complaint Specialist to join our clients team in Burlington, ON. The ideal candidate will have experience in complaint handling, exceptional communication skills, and the ability to thrive in a regulated industry environment.

• Pay rate: $30/hour.

• Location: Burlington, ON

• Shifts: Monday-Friday 8:30am-4:30pm

• Job type: Temporary to Permanent | Full-time

Here’s why you should apply:

• Hires fast, pays weekly.

• 4% vacation pay paid out on each weekly pay cheque.

• Medical and dental benefits once qualified.

• Free training programs

• New and quicker onboarding process

Responsibilities:

• Document complaints in the complaint management system.

• Communicate with clinicians, office staff, and device manufacturers to obtain additional information for complaint processing.

• Process incoming complaint product shipments with possible exposure to bloodborne pathogens.

• Review complaints for regulatory reporting and escalate to Product Safety Officer as necessary.

• Assist with complaint shipment to the Designated Complaint Handling Unit.

• Review complaint analysis reports and close out customer complaints according to regulatory requirements and company policies.

• Maintain excellent knowledge of company products.

• Write letters to clinicians and regulatory authorities regarding complaints.

• Communicate with external and internal customers via telephone queue and email inbox.

• Perform other duties as assigned.

Requirements:

• Legally eligible to work and reside in Canada.

• Must be fully bilingual in both French and English

• Experience in a regulated industry preferred.

• Basic knowledge of SAP preferred.

• Excellent organizational skills with strong attention to detail.

• Demonstrated reliability and follow-through.

• Excellent written and oral communication skills.

• Leadership aptitude and potential.

• Strong decision-making and problem-solving skills with sound judgment.

• High School Diploma or GED required.

• Minimum of one (1) year prior dental and/or complaint handling experience.

• Basic computer skills (Microsoft Office).

Apply now to this Bilingual Complaint Specialistjob in Burlington, ON for immediate employment consideration. Our dynamic team of recruiters will reach out if you qualify for this role.
To find out more about Adecco Perks and what we can do for you please visit the link here: https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/
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