Bilingual Customer Service Representative

Positions Based in Fredericton, New Brunswick

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.  Choose Accenture and make delivering innovative work part of your extraordinary career.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

What sets us apart from other employers?

• We offer a $18.22 per hour starting wage and a $1000 signing bonus!
• $4 hourly language premium for handling bilingual (English and French) customer inquiries via email, webchat and/or calls!
• We offer our employees fast-tracked opportunities for growth; many of our new hires are provided with advancement opportunities within 6 – 12 months after starting with Accenture.
• Accenture has also been ranked a Canada Top Employer for 13 consecutive years.

What can you expect from us?

• Competitive hourly rate ($18.22 base to start)
• Language premiums of $4/hour for Bilingual Customer inquiries via email, webchat and/or calls. The language premium program is market driven and Accenture may amend, change, alter or discontinue this program at any time as market conditions warrant. To be eligible for the language premium, skilled individuals need to receive a passing score upon completing the standardized Accenture language testing and must be successfully staffed in the bilingual queues.
• Sign on bonus of $1000
• We offer permanent status with a comprehensive total rewards package (benefits, RRSP plan, and more!) after 6 to 12 months of strong performance
• Full-time positions scheduled up to 44 hours per week. Typically shifts are not lowered below 35 hours per week unless on a voluntary basis.
• Annual merit increases based on performance
• Recognition for individual efforts
• Spacious workstations with updated technology platforms and equipment
• Supportive environment to assist with individual success
• Opportunities for continued self-development with access to extension online courses
• Professional development attending comprehensive paid training from 2 to 8+ weeks upon hire
• Extensive post-training coaching and support for up to 3 months
• A sense of community! We pride ourselves on our inclusive, open, and engaging work environment
• Opportunity to give back to the community supporting local causes and volunteer efforts.
• NOC Code 6552

Basic Qualifications

• 1 year of experience in Customer Service.
• High School Diploma or equivalent.
• Fluent in both French and English

Professional Skill Requirements

• Proven success in contributing to a team-oriented environment.
• Proven ability to work creatively and analytically in a problem-solving environment.
• Excellent leadership, communication (written and oral) and interpersonal skills.
• Excellent Interpersonal skills.
• Excellent analytical skills, decision making ability and problem solving skills.
• High-quality communication skills, both verbal and written.
• Ability to multitask effectively and complete a variety of tasks concurrently.
• Ability to plan and use time effectively.
• Ability to work as part of a team.
• High level of flexibility.
• Excellent verbal and written communication skills.
• Excellent Soft Skills.
• Client focused with a passion for Customer service .
• Demonstrated leadership in professional setting; either military or civilian.

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email.

Other Employment Statements

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Job Types: Full-time, Fixed term contract

Salary: From $22.22 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Flexible schedule
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Signing bonus

Work Location: In person