Bilingual Customer Service Representative

Are you seeking an opportunity to join a leading global IT corporation? Adecco is presently recruiting a temporary, full-time Bilingual Customer Service Representative on behalf of our esteemed client, an exceptional technology pioneer situated in Fredericton, NB. We are searching for an individual with exceptional proficiency in both English and French, coupled with a minimum of 1 year of demonstrated experience in Customer Service or Call Centre roles. If you possess these qualifications and are poised for this exciting challenge, we encourage you to submit your application now!

• Pay rate: $18.22 / Hour

• Location: Fredericton, NB

• Job type: Temporary | Full-time

Here's why you should apply:

• Free access to our Aspire Academy for continuing professional education

• 4% vacation paid weekly

• Paid weekly accurately and on time

• Strong health and safety programs

• Free training programs

Responsibilities:

• Receives calls and logs internal and/or external customer problem/request/issue and ensures proper documentation.

• Proactively engage in probing for customer responses while consistently demonstrating empathy and maintaining a customer-centric approach through strong conversational skills.

• Provides resolution to the Customer based on process knowledge and training provided, utilizing the company’s internal CRM mainframe systems and customer purchase orders.

• Thoroughly and efficiently gather customer information, access, and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions on the internal systems.

• Retrieves the company’s internal systems to obtain and extract accurate information and provide Customer Service management with the data for inclusion in various scheduled and special reports.

• Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures.

• Maintains customer records by updating account information.

• Seeks opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.

• Liaise with other support teams, or product teams.

• May complete and resolve non-call customer contact requests received by email, or webchat.

Qualifications:

• A minimum of 1 year of experience in Customer Service.

• High School Diploma or equivalent.

• Fluent in both English and French.

• A typing speed of 40 words per minute is essential.

• Flexibility with hours of operations.

• Prior Voice and Chat Experience is an asset.

• Ability to multitask and work with multiple tools to provide the best resolution.

• Functional knowledge of using CRM solution and MS Excel.

• Proven success in contributing to a team-oriented environment.

• Proven ability to work creatively and analytically in a problem-solving environment.

• High-quality communication skills, both verbal and written.

• Ability to multitask effectively and complete a variety of tasks concurrently.

• Ability to plan and use time effectively.

• Ability to work as part of a team.

If you are interested in this Bilingual Customer Service Representative position in Fredericton, NB, apply now and an Adecco recruiter will reach out soon!

To find out more about Adecco Perks and what we can do for you please visit the link here:  https://www.adecco.ca/en-ca/working-with-a-staffing-agency/adecco-perks/

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