Address
Form of workWhat we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Who we need
We are seeking a Bilingual Claims Representative to join our growing team. This role will be responsible to perform the initial claim review for an assigned line of business in accordance with KPI’s, TAT, certificate, and policy provisions.
Who we need
We are seeking a Bilingual Claims Representative to join our growing team. This role will be responsible to perform the initial claim review for an assigned line of business in accordance with KPI’s, TAT, certificate, and policy provisions.
- Department
- Claims
- Employment Type
- Permanent - Full Time
- Location
- Waterloo, ON
- Workplace type
- Hybrid
What you will do
- Answer customer inquiries. You will respond to inbound telephone calls from customers regarding claim status and/or request for claim forms.
- Process customer requests. You will respond to questions regarding claims, eligibility verification, and payments. You will review supportive documentation, benefit forms, and certificates.
- Stay updated on company policy. You will acquire and maintain the knowledge of company policies, their features and benefits, policy contracts, provisions, processing procedures, and government regulations so that you can provide the most accurate information to calling customers.
What you will bring
- The communication skills. You have professional fluency in English and French with exceptional written and verbal skills. You can remain calm during times of stress, conflict, or emotionally heavy details. You are comfortable communicating by phone or email with customers, internal teams, and other professionals.
- The experience. You have experience interacting with customers in a claims service role, preferably in a fast-paced environment.
- The technical skills. You are capable of using a computer and can work on the Microsoft Office Suite. You will also learn to work with the preferred company software. A strong attention to detail and organizational skills.
- The drive. You are self-motivated to deliver the highest quality experience to customers. You have the initiative to meet personal and company goals through hard work, and you can encourage other members of your team to do the same.
Why join?
When you’re a part of Securian Canada, you’re a member of an agile and innovative, high-performing, bright-thinking, make-things-happen culture – so that together, we can discover the art of possible.
At our company, we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity, collaboration, and purpose.
You’ll also be part of a team that’s committed to diversity, equity, and inclusion, and who values diverse perspectives, so that you can be the person you want to be – both in, and outside, work.
Securian Canada offers a competitive total rewards program with a variety of perks and benefits, including:
- Flexible work arrangements with monthly financial allocations to support your work-life balance;
- Generous starting paid vacation time, plus additional vacation days for every year of service;
- Paid volunteer day so you can dedicate time to a cause you are passionate about;
- Paid personal and wellness days to support your total wellbeing;
- Educational assistance of up to $3,500 a year (with approval from your manager);
- Flexible health and wellness account (in addition to comprehensive drug and dental coverage)
to help pay for a wide range of wellbeing services that are meaningful to you; - Up to 14% of combined contributions to the RRSP matching program;
- Family-friendly maternity/parental leave and,
- Many, more benefits, perks and programs.
If you have at least 70% of the qualifications we're looking for, want to work in a fast-growing, leading and progressive company, and feel driven to help Canadians and their families build secure futures – we want to hear from you!
Take the first step in building your future with Securian Canada. Apply now.
Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such, upon request, Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact hr@securiancanada.ca for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.
About Securian Canada
Who we are – and who we’re here for
We’re here for all Canadians and their families – however they define family. Our practical, life-ready insurance and protection solutions are designed to help provide financial security, so that Canadians can spend more time making every moment count.
For more than 65 years, we’ve been giving Canadians the confidence to face life’s uncertainties. With offices in Toronto, Montreal, Burnaby, Waterloo and Winnipeg, Securian Canada brings together strong local roots and expertise, a North American footprint, and a global perspective – all while innovating at the speed the markets we serve expect.
Together with our U.S. parent company, Securian Financial, we are a leading insurance provider in the Canadian Financial Institution and Association & Affinity markets. We offer insurance solutions built with genuine care – providing specialized experiences to those we serve.
What we do every day to be our very best
Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We’re agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work.
Apply Now
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