Bilingual (French/English) Claims Assistant

Sector: Dealer Services Location: Vancouver Type of Work: Hybrid/Work From Home Language:French/English Bilingual Status: Permanent Hours of Work: 35 hour work week

Are you someone who is passionate about providing exceptional customer service? We are looking for a Bilingual (French/English) Claims Assistant to join our close knit team. In this role you would be responsible for assisting Claims Examiners with the management of a fluctuating caseload of new and ongoing creditor disability, life and critical illness claims. Your main duties would be to respond to incoming creditor claims inquiries, set up new claims, and assist with non-adjudication tasks.

KEY ACTIVITIES

• Effectively and efficiently respond to incoming telephone calls as our initial telephone resource.

• Listen to a variety of customers' queries/complaints. Customers include claimants, financial institutions, medical & legal professionals, and occasionally, car dealerships.

• Review/investigate claims system and/or claim file to identify any problems, analyze and determine course of action to rectify/respond.

• Determine which queries/issues/complaints should be escalated. Follow through on any agreed upon action to ensure excellent customer service is provided.

• Check for proper completion and set up of all new claim files and documents as well as validate coverage for all new claims

• Contact claimants, doctor offices, employer, financial institutions and other insurers to convey and/or gather information based on verbal or written instructions from the adjuster.   

• Schedule and arrange for third party vendors to perform independent medical exams,  FCEs and/or Investigations at the specific request of the Claim Examiners and Specialists

Position Requirements

• 2 years post-secondary education or 2-3 years work experience, ideally in a busy call centre or customer service environment;

• You have excellent customer service and communication (verbal and written) skills in both French and English.

• Insurance industry experience an asset

Skills

• Excellent customer service

• Good organizational skills and ability to multi-task

• Good conflict resolution, negotiation and problem-solving skills

• Strong team player and willing to work well with co-workers under pressure

• Knowledge of medical terminology an asset

• Knowledge of all creditor products and variety of certificates of insurance (can be gained on the job)

What we Offer

• Comprehensive health and dental benefits

• Participation in our Share Purchase Plan

• Annual Bonus for all permanent employees

• Defined Benefit pension plan

• 7 hour work days

• Subsidized meals

• Access to gym

• Wellness plan

• Learning and development opportunities

Compensation:

The typical hiring range for this position is from $48,000 and $60,000 annually; the base pay offered is based on location and may vary depending on skills, job-related knowledge, experience, and internal equity. All permanent employees of iA are also entitled to an annual bonus.

At iA, we are committed to a market-based and equitable compensation structure. Our market data is refreshed on an annual basis to reflect the most current market conditions.