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Are you fluent in both German and English, with strong communication skills and a knack for problem-solving? Are you available to work overnight/early morning shifts from 3 AM to 11 AM EST?
Adecco is currently hiring a skilled and experienced Bilingual (German/English) Resolution Specialist to work for our client in this remote opportunity! Our client is a world leading class action administration firm that has an experienced team of case managers, information technology experts, and notice administrators in Canada.
In this role you play a vital role in facilitating communication, managing claims, and ensuring fair and equitable resolutions for affected individuals. This role requires a combination of customer service skills, attention to detail, and knowledge of legal procedures. If you're fluent in both German and English, adept at problem-solving, and thrive on building positive customer relationships, we'd love to hear from you!
Bilingualism in German and English is mandatory
Pay rate: $30.00/hour
Location: Remote- anywhere in Canada
Availability Required: 3:00am – 11:00am EST
Job type: Temporary | full-time
Here’s why you should apply:
Paid weekly accurate and on time
Strong health and safety programs
Medical and dental benefits once qualified
Free training programs
New and quicker onboarding process
Responsibilities:
Provide courteous, professional, and timely responses to a continuous volume of customer concerns, as well as written customer inquiries.
Identify and address all customer questions and concerns.
Thoroughly research and understand all facets of customers’ requests.
Ensure content of oral and written communication meets the needs of the target audience
Work closely with Project Support Team
Overtime may be required during peak time.
Requirements:
Must be legally eligible to work, and reside in Canada
Must be Bilingual – German/English in both verbal and written communication
Applicants must be available to work an overnight/early morning shift, starting at 3 AM and concluding at 11 AM
High School Diploma / GED required Associate Degree / College Degree preferred
Previous experience providing resolution options to customers
1 year of customer service experience required
Exceptional written communication skills
Demonstrate strong conversational skills
Ability to work independently yet is a team player
Strong attention to detail
Ability to work successfully in a call center environment (sitting, talking to customers in a repetitive, regimented environment for an 8-hour shift
Knowledge of class action litigation procedures, legal terminology, and settlement administration processes
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role!
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