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Salary TLS is a brand experience center devoted to supporting a select group of North American brands in delivering their brand promise. Based in London, Ontario we have honed our craft of shepherding customers towards having their needs met and taking customer engagement to a deeper level for over twenty years.
“We create meaningful interactions by engaging in the moment.”
In partnership with our brands, TLS holds consciousness and remains united in consistently delivering exceptional brand experience.
Join the TLS Brand Experience Center and be part of a team that genuinely cares for our customers and each other! We are currently seeking bilingual MomentMakers to work with us.
Why work with us? Our exceptional customer experience is based on trust and care for one another. We believe in empowering our team members to use their unique skills to make a positive difference for our customers and those around us. We celebrate high performance and success.
At TLS, you will learn and develop personal and service skills in our unique Brand Experience Centre, which focuses on the home improvement industry across North America. We represent well-known companies such as CertaPro Painters, Paul Davis Restoration, and California Closets.
We offer both work from home and in-office opportunities. Check out our website at http://www.tlscv.com/ to learn more about us.
Position Summary: We seek a smart, enthusiastic, caring, and organized person to work at our Brand Experience Centre in downtown London, Ontario. In this role, you will provide customer service by phone, email, and website, demonstrating a deep personal caring for the customer and making it easy and quick for them to get the services they need.
Key Skills:
Ability to develop positive relationships with customers by listening and caring
Passionate focus on the present communication with customers
Use diplomacy and tact to diffuse high-tension situations
Become a trusted and direct individual
Listen intently and probe for detailed information, recording information and problems accurately
Use creative ideas to solve problems, looking beyond the obvious and not stopping at first answers
Work independently, commit to high performance, and achieve goals
Keep up to date on the policies, procedures, and service offerings of the brands
Remain well-organized, flexible, and able to meet schedules and quality standards in a fast-paced environment
Excel at gathering and entering information into a database with speed and accuracy
Responsibilities:
Respond to incoming communication from customers, including telephone, email, and websites
Represent the brand to meet the needs of the customer
Follow guidelines and scripts to meet the brand's needs
Schedule leads and appointments
Accurately record customer information into the brand database/platform
Perform quality checks and correct errors
Probe for additional information when needed
Achieve performance goals/targets
Availability:
Hours of operation are 365/24/7
Working hours will be determined by operating requirements and personal availability
Full-time and flexible availability preferred
Qualifications:
Bilingual in English/French
Secondary school diploma or equivalent
One year of customer service experience is preferred
Join our team of caring and dedicated MomentMakers at TLS
TLS is an equal opportunity employer and employs without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status (including single status), gender identity, and gender expression, receipt of public assistance (in housing only), record of offences (in employment only) sex (including pregnancy and breastfeeding), sexual orientation. TLS is alert and sensitive to issues of fair and equitable treatment for all.
