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Form of workJob Summary
Job Description
What is the opportunity?
As a bilingual Senior Life Claims Specialist you will adjudicate and manage Life and waiver claims in a team-oriented, multi-disciplinary, digital environment. You will be responsible for applying appropriate risk management strategies, which will impact on the company’s financial results, reputation and regulatory risks, client relationships, and business retention. You will also have the opportunity to learn about Group Death Claims, as well as Business Loan Insurance protection claims.
What will you do?
• Responsible for the adjudication of claims utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication
• Comply with practices and procedures and regulatory requirements
• Provide the highest level of customer service and manage reputational risk
• Develop and implement claims management and return to work strategies on their assigned caseloads where warranted
• Assess, research and analyze contracts, document the appropriate next steps while effectively and professionally communicating outcomes to our clients
• Effectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to close
• Provide mentoring and training to new and existing staff as needed
What will you need to succeed?
• 2 to 4 years of Life claims experience
• Post secondary education preferred
• Must be fluently bilingual in both French and English with excellent oral and written communication skills
• Strong analytical and decision making skills
• Ability to multitask and balance multiple goals and priorities
• Demonstrated ability to effectively deal with customers in a manner that is professional with a high degree of customer service
• Ability to effectively manage change
Special Conditions
Please note only applicants that are fluently bilingual in both English and French will be considered for this position.
What's in it for you?
• A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
• Competitive pay and high-earning potential
• All the tools, training, and team support you need to grow your career
• Flexible work/life balance options
• Sophisticated RBCI software tools to boost your productivity
Job Skills
Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job Details
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Inclusion and Equal Opportunity Employment
At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.
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