Bilingual Span/Eng Membership Service Agent For Major Sports Organization

Our Membership Service Agents are total champs. They play a key role supporting members and sports professionals belonging to the world’s foremost tennis organization.

To excel in this role, you need to be a pro at navigating multiple digital systems and platforms concurrently and you need to bring empathy and a sense of urgency to your job every day. You’re a natural helper and a total people-person who loves to find solutions for people in need: helping a frantic parent get their child registered for a tennis tournament, or getting a tennis club administrator squared away with their new program software are missions you can get behind! You’ll be talking a lot about tennis, so a passion for racket sports is a definite “advantage.” (See what we did there?)

Here’s the Deal:

• This is a full time, permanent position starting February 7, 2024
• Bilingual Hourly rate of pay is $19.00.
• You must be fluent in both Spanish and English. You need to be able to communicate effectively on the phone and in writing in both languages.
• Full-time training is from February 7, 2024 to February 21, 2024. Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time in a fully-online classroom.
• This is a job with regular evenings and weekends. Your schedule will be based on 40 hours per week. The program is open 10:00am to 10:00pm Monday to Friday and 11:00am to 10:00pm Saturday and Sunday. To be considered, you need to be available for 8-hour shifts that fall within those times. Your weekly schedule will rotate through the hours of operations. If you’re looking for a Monday-Friday, 9-5 type job, this likely isn’t going to work for you.
• We will provide all the equipment you need. You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair.
• NOC code 64409

What We Offer:

• Health, Dental, and Vision Benefits at 30 days
• Life Insurance
• Group RSP with matching contribution option
• Free Employee & Family Assistance Program for legal, financial, and health support

What You’ll Do:

• Efficiently and effectively resolve member inquiries and issues through phone, email, and chat support channels.
• Excellent verbal and written communication skills in both Spanish and English
• Assist Tennis Providers in using the organization’s technology to set up and organize their programs.
• Be an ambassador for the organization’s brand and the sport of tennis, delivering a consistently positive experience for customers by demonstrating empathy and urgency.
• Find opportunities for customers to add value to their membership or their gameplay.

What You’ll Likely Have:

• Proven skill navigating multiple digital tools and platforms efficiently and effectively.
• Demonstrated aptitude for minor tech troubleshooting – If you know how to clear cache and cookies, you’re set.
• Excellent verbal and written communication skills.
• Previous customer service experience is an asset.
• Passion for racket sports as a fan or a player is an asset.

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.

Job Type: Full-time

Salary: $19.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Life insurance
• Vision care
• Work from home

Schedule:

• 8 hour shift

Application question(s):

• Are you looking for part time or full time employment?
• This role requires you to speak both Spanish and English fluently. Are you fluent in both languages? If not, we ask that you please do not apply. Thank you!
• Are you available to work full 40 rotating hours between 10:00am to 10:00pm Monday to Friday and 11:00am to 10:00pm on Saturday and Sunday? We are only considering those available during the full hours listed above.

Work Location: In person